Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,228 reviews

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Willford

2 years ago

Not impressed. The layout of the whole place is not good for older people who have trouble with mobility, the place smells like mold, the employs seem untrained. Did not have breakfast

Business response:

We apologize for any inconvenience you experienced during your visit to Lady Luck Casino Black Hawk. We appreciate your feedback regarding the layout and will take it into consideration for future improvements. We also apologize for any unpleasant odors you encountered and will address this issue promptly. Our team strives to provide excellent service, and we apologize if you felt our employees were untrained. We value your feedback and hope to have the opportunity to provide a better experience in the future. Thank you.

Butler

2 years ago

Fair

Business response:

Thank you for your feedback, Butler. We appreciate your honest review and will take your feedback into consideration as we strive to improve our services.

Faz

2 years ago

A bunch of crooks Double charged Double charged no body wants to help me get to the bottom paid 2 times for a 150 dollar hotel. Ended up spending 400 for one night

Business response:

We are sorry to hear about your poor experience, Faz. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Chris

2 years ago

Poor Bed. 3 pillows on king, no rral blankets, noisy staff in AM and being woke up at 9am by a knock at the door Location

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issues you mentioned with our team.

Yue

2 years ago

Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Yue. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Daniel

2 years ago

Very Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Daniel. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Lexie

2 years ago

Overpriced and filthy over priced, very dirty, rooms have a very unpleasant smell. When i say nothing was clean nothing was clean. very sad for how much we paid for such a disgusting room The location and parking were convenient

Business response:

Thank you for taking the time to provide feedback on your recent visit, Lexie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Anonymous

2 years ago

Trying to celebrate my husbands birthday Our room had a horrible smell as soon as you open the door. Smelled like sewage or something. I went to say something at the desk but there was no one around several times we went by there. So we stayed away as much as possible. Had to leave the window open all night because of the smell. I took my husband there to celebrate his birthday and everything was good except the room Good location

Business response:

We apologize for the unpleasant experience you had during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issue with our team to ensure it doesn't happen again. Thank you for highlighting the good location, and we hope to have the opportunity to provide you with a better experience in the future.

May

2 years ago

Disappointing The room had no temperature control. I mean it had a thermostat that wasn't working or hooked up. So hot in the room we couldn't sleep Nothing

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the temperature control in the room and will address this issue promptly. Thank you for bringing it to our attention.