Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

Get directions

3.89,377 reviews

Select a rating

Tiffany

2 years ago

It was a place to sleep When checking out, one kiosk was broken, the other wasn’t taking driver’s licenses and there was no one at the front desk within typical working hours

Business response:

We apologize for the inconvenience you experienced during your visit. We are working to address the issues with our kiosks and front desk to ensure a smoother check-out process for all our guests. Thank you for bringing this to our attention.

Jessie

2 years ago

Not a good time at all as far as the room was concerned. The window in our room was painted and when I tried to open it for some nice mountain air that I enjoy so much the window fell on my hand because it didn’t stay open. It was not mounted to the frame it would have fallen out completely if I hadn’t noticed it was not secure I didn’t feel safe because of the scaffolding that was right outside my window and the fact that my window did not lock at all gave anyone on that level a opportunity without any kind of security or o... read more

Business response:

We apologize for the experience you had during your stay at Lady Luck Casino Black Hawk. Your feedback is important to us and we will address the issues with the window in the room to ensure it is fixed properly. Please feel free to contact us at (303) 998-7777 to discuss this further.

Chavez

2 years ago

Poor

Business response:

We apologize for your experience at Lady Luck Casino Black Hawk. Please contact us at (303) 998-7777 so we can address your concerns and improve our service. Thank you.

Spencer

2 years ago

Not the best experience The window to our room was covered due to construction, which we were never informed about. The room has no refreshments except for two small water bottles that tasted like they were there for a while and never changed, no other refreshments in the bar fridge. Housekeeping and reception leave early, so if you need anything, good luck. Front desk staff when we checked in were very professional and welcoming.

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issues you mentioned to ensure a better experience for our guests in the future. If you have any further concerns, please feel free to contact us at (303) 998-7777.

Kajalina

2 years ago

Disappointing The faucet in the bath worked but not the shower head portion The room looked nice

Business response:

We apologize for the inconvenience you experienced with the shower head during your stay at Lady Luck Casino Black Hawk. Your feedback is important to us and we will address this issue promptly. Thank you for bringing it to our attention.

Brad

2 years ago

Gonna stay somewhere else nexted time Bad service rude employees and the beds were horrible very uncomfortable Great location

Business response:

We apologize for the negative experience you had at our casino. Please contact us at (303) 998-7777 so we can address your concerns and improve our services. Thank you for your feedback.

Brashears

2 years ago

Fair

Business response:

We apologize for any inconvenience you experienced during your visit. Please feel free to contact us at (303) 998-7777 to discuss your concerns further.

Harris

2 years ago

Nasty The room was a mess, the building heat ran all night and kept it at 80° the entire night. The hallway has used condom and a empty baggie of drugs in the main hallway on the 6th floor. The toilet had poop dried on the toilet seat.

Business response:

We apologize for the negative experience you had at our casino. Please contact us at (303) 998-7777 so we can address your concerns and improve our services.

Davis

2 years ago

It was a terrible experience. I put four rooms on hold and only two were held. Did not stay. Nothing. My spouse was assaulted by the security guards that were staffed. We did not get to stay at the hotel and had to drive back home at 3/4 in the morning after only being there since 11:00pm. Nothing. My spouse was assaulted by the security guards that were staffed.

Business response:

We apologize for the negative experience you had at our casino. Please contact us at (303) 998-7777 to discuss this further and address your concerns.