Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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ANN

5 years ago

Lady Luck check-in was closed so had to walk and walk to check-in at the Isle. No signs to know where you are going so had to stop and ask 3 people. So ended up staying at the Isle for the same price. It made A LOT of sense to have a walk-in shower (no tub) as most of us are older adults. Less chance for an accident. I didn't bring a hair drier as they are usually provided...NOT THIS TIME. Not fun walking around in wet hair not even to mention BAD HAIR DAY. The fan blew all night which is probably good to keep the air cicula... read more

Business response:

Hello Ann, since I have very limited specific information about your reservation (first name only) I can only assume that your stay was before we posted the many signs that guide our guests between the two properties skywalk/casinos. I'm pleased to hear that you enjoyed the walk-in shower aspect of the room. As for the missing hair dryer, we have one in every room, at the Lady Luck tower they are attached to the wall in the bathroom to the right of the mirror...at the Isle tower they are sitting under the bathroom sink. Agai... read more

James

5 years ago

Business response:

Thank you James for taking your time to review Lady Luck. We are glad that you had an excellent stay and hope to see you in the future.

Eloy

5 years ago

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Anonymous

5 years ago

Great customer service especially the food services. Employees were very helpful and nice. Great room clean and quiet. One thing was the A/C wasnt working, but didnt ruin anything. Just loved my experience.

Business response:

Thank you for taking your time to review your stay here at Lady Luck. We are glad you enjoyed your stay and will look into the minor issues you identified. We hope to see you again soon.

Anonymous

5 years ago

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Anonymous

5 years ago

Business response:

Thank you for taking your time to review the Lady Luck hotel anonymous. We appreciate knowing when we have done right by our guests so that we can keep doing what works in the future. Hope to see you again.

Anonymous

5 years ago

Business response:

Thank you for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck

Anonymous

5 years ago

It was great but didn’t like the fact I had to go through the entire isle casino to check in

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. We've recently increased our staffing at the front desk (post COVID personnel loss) so that we can better serve you. Again thank you for the review and we hope to see you again soon.

Robert

5 years ago

Business response:

Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.