Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,228 reviews

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Doug

2 years ago

Disappointing

Joseph

2 years ago

Disappointing

2 years ago

Way better elsewhere Hotel staff all seem uninterested and burning the clock trying hard not to do Any work. How stupid the dealers are.

Business response:

Thank you for taking the time to provide feedback on your recent visit, R. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

2 years ago

What a view of filthy windows View would have been great if the windows were not filthy Leaving

Business response:

We appreciate you taking the time to provide your feedback, R. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Kendra

2 years ago

awful Bugs, no remote, small pillows, loud rattling fan, spills in bathroom, hair in the bathroom, overall horrible experience, I will never go back nothing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Kendra. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Anonymous

2 years ago

None of the rooms were ready everyone had to wait in the lobby for 1-2 hours for the room to be ready No air conditioning Rooms were hot Always stay there

Business response:

We appreciate you taking the time to provide your feedback, Anonymous. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Debbie

2 years ago

Bad Toilet seat falling off. Walk 1 1/2 blocks for dog to use bathroom in concrete parking lot. Elderly not able to walk far after telling them they put me at end of hall a block long. Coffee machine had water and black pieces coming out of it when spoke with manager wsd asked what she could do. Was the worse hotel I ever stayed I Beds were comfortable

Business response:

Thank you for taking the time to provide feedback on your recent visit, Debbie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Laurie

2 years ago

OKAY I GUESS. The only place that allows dogs. FRONT DESK WAS ABANDONED.... It was hot in the room but we shut the fan off. The socket under the desk is broken. The staff was very nice but could not find anyone except for housekeeping....they were GREAT!

Business response:

We appreciate you taking the time to provide your feedback, Laurie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Keith

2 years ago

Fair Pillows ridiculously fat. Hurt my neck. Food was pricey and of course you have to walk the length if the casino to get to it. Convenient parking

Business response:

We appreciate you taking the time to provide your feedback, Keith. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.