This profile has been claimed by the business owner or representative.
Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
Poor service, on the floor while playing. Food To far to walk for food, was told that room service was available but not.
Business response:
We apologize for the inconvenience you experienced during your visit to Lady Luck Casino Black Hawk. We understand that having to walk far for food can be inconvenient, and we apologize for any miscommunication regarding room service availability. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns, please feel free to reach out to us.
Fair Just another motel room. Crummy finish on ascetic of the room. Shower didn't drain and wasn't clean. First day room was clean.
Business response:
We apologize for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issues you mentioned regarding the room's aesthetics and cleanliness. Please feel free to reach out to us if you have any further concerns.
Wouldn't stay here again , better off staying in Denver and making this a day trip. They need to renovate very badly The staff. The location .
Business response:
We appreciate your feedback, Brian. We apologize if your experience did not meet your expectations. We take your comments seriously and will consider them as we continue to improve our services. If you have any further concerns, please feel free to reach out to us.
Disappointing
Business response:
Sorry about that! We'll work on making it better, thanks for letting us know! Feel free to contact us if you have any other concerns.
Disappointing The rooms were very outdated, the blanket was a very tiny sheet, the thermostat did not work and it was super super hot in the room, there was literally two channels. The Keurig machine didn’t work. It was the most uncomfortable stay I’ve ever had in a hotel room. I liked the location
Business response:
We apologize for the disappointing experience you had during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the outdated rooms, thermostat, limited channels, and malfunctioning Keurig machine. We understand the importance of providing comfortable accommodations for our guests and will address these issues with our team. Thank you for mentioning the positive aspect of our location. We value your feedback and hope to have the opportunity to improve your experience in the future. Please feel fre... read more
Don't use a card for your deposit! THE CUSTOMER SERVICE REGARDING THE SECURITY DEPOSIT! The hotel its self was nice, but I've been waiting a month for my deposit and still have yet to receive it back.
Business response:
We apologize for any inconvenience you experienced regarding your security deposit. We understand the frustration of waiting for a refund, and we assure you that we take this matter seriously. Thank you for bringing this to our attention.
Bad
Business response:
We're sorry you're not feeling lucky, but we're happy to help you out. Feel free to contact us and we'll do what we can to make things right.
Bad service, good room No staff to check you in. Forced to walk a very long distance to reach to check in desk for a different hotel 
Business response:
We apologize for the inconvenience you experienced during your stay, Joseph. We appreciate your feedback and will address the issue with our staff to ensure a smoother check-in process in the future. Thank you for highlighting the positive aspect of your room. If you have any further concerns, please feel free to reach out to us.
stay was nice room was not ready until 5 pm....carpet in room was wet and dirty location was great...
Business response:
Thank you for your feedback, Javier. We apologize for the inconvenience you experienced with the late room availability and the condition of the carpet. We appreciate your kind words about our location and will address these issues to ensure a better experience for our guests. If you have any further concerns, please feel free to reach out to us.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,228 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.