Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,228 reviews

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Paula

2 years ago

Fair There was no staff on duty at 7 pm had to check in by kiosk which was ok but not able to speak to any one about resturants etc. Ice machine did not work. Bed were not comfotable. Room was clean.

Business response:

We appreciate you taking the time to provide your feedback, Paula. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Dennis

2 years ago

This property was the worset ever no breakfast

Business response:

Thank you for taking the time to provide feedback on your recent visit, Dennis. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Peder

2 years ago

Disappointing It was a long walk to find the check-in counter from where we had to park. Then when I got there, I was told they did not have any rooms unless you were a Caesars club member. I checked the Internet again and found there was a room. I could book online and had to walk back to the front desk when I asked if there was anything they could do for my effort maybe breakfast or something else they said no.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Peder. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

David

2 years ago

Very Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, David. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Kenneth

2 years ago

The rudest staff ever. They are cancelling reservations to charge more money. They do not clean room 1st reservation was cancelled and sold to someone else. Second reservation I was told I could only stay 9 days so it was cancelled again and rebooked for less time. They did not clean my room the entire stay of 2 weeks even after entering room, going through my belongings, stealing about 2/3 of brand new vitamin bottles. They took old soap and didn't replace with new. Horrible stay, never stay here. location

Business response:

We are sorry to hear about your poor experience, Kenneth. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Anonymous

2 years ago

Beds were comfortable and the pillows were comfortable not those cheap ones Bathroom sink slow to drain, toilet seat really loose. No ice in machine, we had no coffee had to ask and requested 6 keurigs only gave us 3. No handicap features and all three of us problems walking we we’re almost all the way at the end of the hall. Price was ok

Business response:

We appreciate you taking the time to provide your feedback, Anonymous. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Scott

3 years ago

Fair

Business response:

Thank you for taking the time to provide feedback on your recent visit, Scott. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first.

Cori

3 years ago

Bad

Business response:

Thank you for taking the time to provide feedback on your recent visit, Cori. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Ralph

3 years ago

Awful Clerk tried to charge for early check in and was rude no hot water

Business response:

Thank you for taking the time to provide feedback on your recent visit, Ralph. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.