Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

Get directions

3.89,228 reviews

Select a rating

Dianne

3 years ago

Fair Noisey air conditioner Location

Business response:

We appreciate your feedback, Dianne. We understand that a noisy A/C unit can be frustrating. We hope to welcome you back again with a quieter atmosphere!

Olga

3 years ago

It was okay. We went to the Monarch across the street to eat and play the slots. The bathroom smelled like mildew. We arrived on Thursday. Our trash was not emptied until Sunday after we requested room service for towels and trash pick-up. We didn't get our towels until Sunday afternoon. It was in a good location.

Business response:

Greetings Olga, Thank you for taking the time to share your feedback about your experience at Lady Luck Casino Black Hawk. We apologize for any inconveniences you encountered during your visit, particularly the issues with the bathroom and the delay in receiving housekeeping services. We appreciate you highlighting the convenient location of our casino, and we apologize for falling short in other areas. Please understand that we take cleanliness and guest satisfaction seriously, and we will address these concerns with our te... read more

Denise

3 years ago

Poor Only one restaurant open, no help, never anyone at the front desk. If it wasn’t for our personal person no one was there to help.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Denise. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Jordin

3 years ago

Horrible experience Everything. Nasty. Dirty and horrible

Business response:

We are sorry to hear about your poor experience, Jordin. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Holly

3 years ago

Won't ever, ever use your site again. Thanks for ripping me off. You charged me for 2 rooms & I only booked one room. The staff at the hotel were unwilling to help me resolve the issue. Your company never got back to me when I sent in all the paperwork proving that I only reserved one room. There is no reason for me to use your booking site again. I have very little time off from a stressful job and you ruined my entire experience. I didn't have breakfast. The property location was fine and the staff were fine. I will not us... read more

Business response:

Thank you for taking the time to provide feedback on your recent visit, Holly. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

David

3 years ago

Disappointing

Business response:

Thank you for taking the time to provide feedback on your recent visit, David. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Anonymous

3 years ago

Comfortable for a night, good location but plumbing needs maintenance Leaks in sink, water all over the floor from the sink, needs maintenance Location

Business response:

Thank you for your feedback, Anonymous. Rest assured, we are working with our Facilities team to ensure that our rooms are thoroughly checked and all issues are maintenanced. We look forward to an opportunity to earn your 5-star rating and loyalty on your next visit to Black Hawk.

Jeff

3 years ago

Clean comfortable room in a place that needs more staff More and better trained front desk staff. Better signs or placement of the automated kiosks. One elevator was out of order, made for long waits and full cars. Requested pillows and blankets were not delivered. Got towels delivered that were not requested and were delivered while we were out and had the do not disturb sign on the door. The room was very clean and comfortable. Check-in was not great. We waited in line and then ended up using the automated kiosk. The layou... read more

Business response:

We appreciate you taking the time to share your experience with us, Jeff. We apologize for the inconvenience of miscommunication and lack of service. We are working hard to better staff our Front Desk and Housekeeping teams to better serve our visitors. We hope to have an opportunity to welcome you back with renewed faith in our team and establishment.

Gary

3 years ago

Very Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Gary. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.