Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,228 reviews

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Michael

3 years ago

Disappointing. The room was okay, but it was just a place to stay for the night at $150! I'm not sure what the "resort fee" is for. There are no extras to the hotel except the casino. The Hotel is in a nice locatio.

Business response:

We appreciate you taking the time to share your feedback with us, Michael. We are saddened to see that your stay did not meet your expectation, or ours. We look forward to an opportunity to renew your faith in us on your next trip to Black Hawk.

Harley

3 years ago

Poor Room smelled terrible. Someone clearly was a smoking in the room and they couldn’t accommodate a room change due to capacity. Will never stay there again

Business response:

Thank you for taking the time to provide feedback on your recent visit, Harley. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Arlenne

3 years ago

Would never book here again :) the price was ridiculous for the hotel. There was no condiments, it was dirty floor, it smelled like smoke. There was no free breakfast. For the price I thought it would be fancier, cleaner and there would be some free breakfast or even a pool or something. It wasn’t what I expected. I checked in at 3pm and I had to leave at 11am after my last night. And the reason I checked in at 3 was because they wouldn’t let me check in earlier. doesn’t make sense to me. Some staff was nice and some rude. I... read more

Business response:

Thank you for taking the time to leave a review about your recent stay, Arlenne. We sincerely apologize for your disappointing experience and any inconveniences you experienced during your stay. We appreciate your feedback regarding the price, cleanliness, and amenities offered at the hotel. Rest assured, your comments have been noted and will be addressed with our team for improvement. We understand your frustration regarding the lack of condiments, cleanliness of the floor, and the smell of smoke, and we will strive to ens... read more

Claudia

3 years ago

Disappointing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Claudia. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Jan

3 years ago

Good location, uncomfortable temperature in the hotel room. third time our room was extremely warm. We asked for a fan two days in a row. We were told that we would have one come up and someone will check the AC. It was not until after the third time that we asked that we received fans. location

Katie

3 years ago

average ok for price dirty, rude employees, was like a maze and hard to find check in desk hid in the corner beds comfortable

Cheryl

3 years ago

Heat during the night and brighter lighting would have made a world of difference. I had 2 light switches that didn't turn on any lights in the room. The refrigerator was not and did not get cold. And worst of all it was so cold in my room during the night. I thought I had I turned off the air, changed it from cool to heat, and turned up the thermostat in the room before I went down to the casino for a few hours. During the night I woke up freezing. There were no blankets or a bedspread, and some how the air was back on (mus... read more

Business response:

We appreciate you taking the time to provide your feedback, Cheryl. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Johns

3 years ago

Sad!!! First off .. Couldn't find out reservation.. Then key card did not work for our room.. Then get rekeyed .. Come to find out .. Already occupied..We actually could have entered a BAD situation.... Needed a new room.... Wow!!!.. REALLY???.. Our first time out in many years... Don't know!!? Sad.. Very Disappointed!!!... SORRY!! NOT HAPPY SAD!!🤔

Business response:

We are sorry to hear about your poor experience, Johns. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Robert

3 years ago

Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Robert. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.