Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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5 years ago

I wish that they had always been someone at the front desk to answer questions, especially at check out. However the property was clean and I felt safe.

Business response:

Thanks for taking the time to leave us a review SP! So glad to hear you enjoyed your time here. We do apologize that there wasn't anyone available to answer your questions. We hope to see you back again soon! Thank you, Lady Luck Casino Black Hawk

Rose

5 years ago

An evening of fun! We had a wonderful evening together as a family. Thank you

Business response:

Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your special time with your family!! Good luck and we look forward to seeing you again soon.

Anonymous

5 years ago

Business response:

We sincerely appreciate the four stars! Thank you, Lady Luck Casino Black Hawk

Raymond

5 years ago

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

Jessicak

5 years ago

Liked the room but wish there were more accommodations offered.

Business response:

Thank you so much for your review, Jessica. We really appreciate you taking the time to share your experience with us. So glad to hear you enjoyed your visit to Lady Luck Casino Black Hawk. Hope to see you back again soon! Thanks, Lady Luck Casino Black Hawk

G&J

5 years ago

Customer service is lacking, other than that,it was a decent place to stay

Business response:

Thank you for providing your feedback and letting us know about this issue, G&j. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We're happy to know you enjoyed your stay but want all our guests to have a great experience each time they visit. Thank you, Lady Luck Casino Black Hawk

Veronica

5 years ago

Business response:

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck 

Anonymous

5 years ago

Business response:

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

Hector

5 years ago

The only down side was that we had to walk down to Isle to registered. Very inconvenient.

Business response:

Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. We've recently increased our front desk staffing levels after the COVID pandemic depleted this department. Also we will very soon be replacing all of our hotel room door locks to improve our guest's experience. We look forward to your next trip, Good luck and we look forward to seeing you again soon.