Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Karen

3 years ago

Fair The smell in the room was bad it smelled musky

Business response:

Thank you, Karen. Our Facilities team is looking into the plumbing. We hope to have an opportunity to welcome you back again.

Diana

3 years ago

Disappointing I ask for birthday surprise for the husband hotel offer to do something with no charge and never got the arrangement done .

Business response:

Thank you for your feedback, Diana. We apologize for the arrangement not being completed for you. We hope this doesn't deter you from coming back and planning another event with us. Feel free to contact our Promotions and Events manager at 303-998-7721. She would be happy to assist in making sure your special events are taken care of!

Halie

3 years ago

not again people arguing all night nothing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Halie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Christooher

3 years ago

The reason why I'm upset with booking.com I ordered room at 330am I was told I could check in as soon as I order couldn't drive so I went to go check in and they told me that they couldn't have a room ready for me till 11:00 I called booking.com they said they would fix it and give them a little while and I'll call back they called me back said that I should have a room within the hour an hour comes by I go downstairs to see if I can get my room same story they can't have one til 11:00 a.m. I contacted booking.com again they... read more

Business response:

Thank you for taking the time to share your feedback about your booking engine. We hope that you will get your reimbursement soon. We hope to welcome you back again with a much better outlook.

Nelson

3 years ago

Fair Wall paper in bathroom peeling around shower. One of the bed/mattress was collapsing to one side. Food in restaurants that were open was average but high priced.

Business response:

We appreciate you taking the time to provide your feedback, Nelson. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Lois

3 years ago

It was OK but Found hair on shower wall from previous occupant and the shower curtain had not been hung up and no do not disturb sign.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Lois. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Kami

3 years ago

Bad RUDE check in staff!!! Very RUDE!!!

Business response:

Thank you for taking the time to provide feedback on your recent visit, Kami. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Study

3 years ago

Fair I didn't like waking up to male member of maintenance walking into my room at 930 am , when check out wasn't until 11-12. He knocked and when I didn't respond...because I was sleeping. He just came in. When he seen me... He didn't apologize he just left. Shocked. I don't know what motivated him to enter my room? Or how many rooms he helps himself to??? I was not happy about it at all. Made me feel unsafe personally and for my personal belongings. I liked the location and the cleanliness

Business response:

We are sorry to hear about your poor experience, Study. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Mallory

3 years ago

Very disappointed and will not be staying here again. There were not any rooms available when we arrived. Our rooms were not ready until around 8:30 to 9:00pm and were so hot it was miserable. The thermostat would not allow us to turn down the heat.

Business response:

Thank you, Mallory. We are working with our Facilities team to help regulate the temperature for our guests. We hope to have an opportunity to welcome you back again.