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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Fair Casino was HOT. Employees said it's always like that, not conducive with comfortable gaming! Bartenders were absent, gone. Took me over an hour to get a beer. Mgr who finally covered for bartender told me she was giving me a beer at of the kindness of her heart. It's her job!!! TV channels were iffy at best. Everytime I had a question, I was told to go over to The Horseshoe. There was 3 of us and 2 if us are disabled. We can't walk the distance everytime we needed something. Told us to walk to get toilet paper in middle... read more
Business response:
We appreciate you taking the time to share your recent experience with us, Glynn. We apologize for the inconvenience you experienced during your stay. Rest assured your comfort is top priority. As the warmer months are coming, we are working with our vendor to adjust the temperature to a more reasonable level. We are working with our teams to ensure you have everything you need during your stay. If you ever have questions, feel free to visit www.caesars.com/lady-luck-black-hawk. You can also send us a Direct Message on our s... read more
Very Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Dickerson. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Absolutely horrible No staff was able to assist us. We got our room and when we opened the door it was a filthy not turned down room, with trash and wet towels. At that time there was no available hotel staff to fix our issue. when we went to the main desk the woman was very rude and dismissive, we went for an engagement weekend and it ruined half of the day, it wasn’t until 6pm that we finally got the room changed when we had scheduled early check in at 3pm but we’re given no discounts or anything to make up for the issue. ... read more
Business response:
We are sorry to hear about your poor experience, Cristina. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair
Business response:
We appreciate your feedback, Dixie. We strive to provide the most exciting experience for our guests. We hope to reach above expectations on your next visit.
No vending machines available or anything to eat or drink unless you go all the way across to the bc Staff did not explain anything about the elevator with the room key, where anything was. It caused a loss for you b/c i didn't know u guys had a restaurant. I didn't know you were connected to the other casino.
Business response:
We Appreciate you taking the time to share your feedback with us, Alyse. For clarity, we do offer three dining options at Lady Luck - TaCo Cantina (open Tuesday - Saturday), Upstairs @ Farmer's (open Friday - Sunday), and our Robo-Chef Food Court (located next to the Zephyr Bar, open 24 hours, seven days a week). We hope to have an opportunity to better serve you on your next visit!
Bad Nothing There was no couch chairs in the room there was nowhere to sit we had to eat on our bed very uncomfortable I have a bad back I couldn't been down putting on my shoes cuz I need somewhere to sit and there was no chairs
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jennie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing We got the room for 2 days we left early wasted it my money Well i left early on Wednesday because i need to get ready for work and we didn't have water to take a shower so we left early i wasted it one day
Business response:
Thank you, Maria. We are saddened to see you had to end your visit early. We are working with the appropriate teams to ensure there is running water for each room. We apologize for the inconvenience and we hope to welcome you back again very soon!
Good location, but far overpriced for the fairly low quality overpriced for what you get. Our room had dirty underwear in it under the bed skirt, and one of the towels was stained. Room also did not seem to have functioning climate control—was very warm and didn’t change much when lowering the temperature from the control. What I would expect from a sub-$100/night room, not a premium price we paid. Would not recommend. good location
Business response:
Thank you for taking the time to share your feedback with us, Tyler. We are working with our hotel and Housekeeping teams to ensure that the rooms are thoroughly cleaned and all amenities functioning before and after each guest's stay. We hope to have an opportunity to change your outlook on our establishment.
Bad The heat was broken and they didn't offer another room and offer more blankets this was the worst hotel I ever stayed at and the manager was rude about the whole situation I didn't like nothing here
Business response:
We are sorry to hear about your poor experience, Ben. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,377 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.