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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will never stay here again we had some strange men come to my door kicking and yelling when I went to open the door the one man was smoking a cigarette and seemed to be lost
Our room smelled like someone had been smoking in the room and bathroom, our stuff came home smelling like smoke too. The thermostat didn't work and the room was extremely hot.
The water for showering was not very hot.
Couldn't sleep Terrible, the room was 100 degrees ac didn't work, they finally brought me a fan a 5 am.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review a... read more
First of all, upon arrival, we found ourselves greeted by an employee from the Hourseshou Casino. The air conditioning in the room never worked. Although we had a service pet, the pet in the room next door never stopped barking all night. My experience was HORRIBLE.
Business response:
Thank you for the review. Unfortunately during portions of spring and fall the AC system is shut off due to low over night temperature that Blackhawk experiences during these seasons. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,758 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.