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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Who rents a room with no hot water?? Couldn’t get a hold of the manager when the front desk supposed sent maintenance whom never showed up! Bathtub was too small and the view was terrible!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Property was decently well kept. However rooms smelled musty, sheets itchy, bed uncomfortable, no hot water for shower, and a busted keurig (that i was charge for anyway). No staff to talk to until about 4pm, and housekeeping knocked on our door at 9, when check is not u til 11. For the pruce, i expected better than sub-par.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Nice place but I don’t like that we have to pay a resort fee and there’s no pool here
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.
First of all. Had to walk a block away outside of the hotel to be able to check in. Elevators did not work (I was booked into the 12th floor, imagine that). Hotel smelled bad, room smelled like cigarets. Honestly would stay here again.
Our room was not clean, the bed wasn’t made The bottom sheet was on the bed and was dirty, and the top blankets were on top of the dresser and were also dirty. The sink in the bathroom was clogged. I did take pictures.
I booked online at hotels.com and when we got there, we couldn’t get checked in because they had cancelled it. So we had to pay again. Took almost 30 minutes to get into a room. I need a refund for this booking since we did not use it
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Avoid There are far better options
Self check in sucked.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,758 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.