Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Alexander

3 years ago

Will always request better placement if I ever stay at the Lady Luck Casino in Black Hawk Colorado I was placed in a room above the exterior HVAC systems of the hotel. The noise prevented a good nights rest. Also I had a huge one emergency upon arriving and although I was allowed to check in early to attend to my problem, I was charged an added $22. Cleanluness

Business response:

We are sorry to hear about your poor experience, Alexander. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Gordon

3 years ago

Not much to say. Too much walking. Casino was almost abandoned, so not much fun. Restrooms too few and far between. Casino too far from hotel room. The restaurant was closed! The variety of slot machines was very limited. What breakfast? We were not offered any breakfast that I recall.

Business response:

We appreciate you taking the time to provide your feedback, Gordon. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Williams

3 years ago

Didn’t happen, was promised by both parties that the deposit for the room would be refunded The way Priceline and the casino communicated. I actually was pissed off. I got there and was thinking everything was done. I signed up for a stay for three days with installment fees over the next month of four payments. Got there and they said nope. They wanted a seventy five dollar deposit plus a full payment of 244,50: I went and got. I than came back. Two fifty in hand for a money order graduation too stay and see him. The hotel ... read more

Business response:

We are sorry to hear about your poor experience, Williams. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Rosemarie

3 years ago

If it wasn't for the other casinos I would have had the worst time ever at Ladyluck! Check in staff were rude. We were told that rooms could not be together because we booked with you and did not call them directly. No staff available for check out so we were charged for 2 nights for 3 rooms. Had to call to get credit. Will jot be staying there or Gambling there. Cas8no was dead and staff was just as unfriendly including the manager that was walking around. Lady l7ck was a very depressing place.

Business response:

We are sorry to hear about your poor experience, Rosemarie. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Ken

3 years ago

Fair

Business response:

Thank you for your feedback, Ken! We hope to earn your five star rating on the next visit!

Shannon

3 years ago

Fair

Business response:

Thank you for your feedback, Ken! We hope to earn your five star rating on the next visit!

Mark

3 years ago

Bad

Business response:

Thank you for taking the time to provide feedback on your recent visit, Mark. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Ramos

3 years ago

ok could be better. but great for personal business long. away from dinning facility close to business

Business response:

We appreciate your feedback, Ramos. We hope you had an opportunity to check out our new Robo-Chef cafeteria, located next to the Zephyr Bar. We also opened Upstairs at Farmers, located on the Second Level. We look forward to welcoming you back again soon.

Norma

3 years ago

Bad

Business response:

Thank you for taking the time to provide feedback on your recent visit, Norma. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.