Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

Get directions

3.89,945 reviews

Select a rating

Michaelpantoja

5 years ago

My room was excellent and clean. The cafe was a little late opening cause of employee not showing up but that’s not held against you. Out of your control.

Business response:

Thank you for taking your time to review the Isle Hotel. Thank you again Michael for your understand in this difficult time. We hope to see you on your next visit.

Abigayle

5 years ago

Business response:

Thank you Abigayle for taking your time to review the Isle Hotel. We take all reviews seriously in attempt to always be on the lookout for ways to improve. We hope to see you on your next visit.

Anonymous

5 years ago

Never had a problem staying at Lady luck hotel always very nice but this last time, I was disappointed because the bathroom was not very clean.

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Sandra

5 years ago

Business response:

Thanks for your great rating, Sandra! Visit us again very soon!

Justin

5 years ago

Great hotel but lacking in room service. My wife and I went up to Blackhawk for a get away for her and I to spend some quality time together and have a little fun. The Lady Luck was a great choice, the room was perfect, we were at the end of the hall and it was quiet. The Lady that checked us in told us we would really like the room and that we had an extra window because it was at the end of the hallway which was really nice during the day because of the extra sunlight. The only thing I wish they had was room service. They ... read more

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. We don't get many requests for room service so as a result we've never offered it, in addition with the current climate in regards to COVID, amenities such as this are very heavily restricted in the interest of guest and employee safety. Having said that perhaps someday in the near... read more

Teresa

5 years ago

Lady Luck Fun Thoroughly enjoyed our stay. The room was excellent, freshly remodeled, beautiful and spacious. Very quiet, comfortable, and clean.

Business response:

Thank you Teresa for taking your time to review the Isle Hotel. We are always working hard to make all visits enjoyable, including were we are doing things right and where we need to improve. We hope to see you again.

Anonymous

5 years ago

Business response:

Thank you for taking your time to review the Isle Hotel. We take all reviews seriously in attempt to always be on the lookout for ways to improve. We hope to see you again soon.

Johnathan

5 years ago

Business response:

Thank you for taking your time to review the Isle Hotel. We take all reviews seriously in attempt to always be on the lookout for ways to improve. We look forward to your next visit.

Anonymous

5 years ago

Business response:

Thank you Shirley for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.