Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Michael

3 years ago

Bad

Business response:

Thank you for taking the time to rate your recent visit, Michael. We apologize that your experience did not meet your expectations. We do hope you will give Lady Luck another chance in the future.

Elizabeth

3 years ago

Awful experience All of our luggage, ALL clothes and All Ski gear was stolen. We had to repurchase close to $2,000 worth of equipment for our family of 5. Wasted our day that we WERE going to ski and instead bought replacement clothing and ski gear. Police said y'all are the worst about theft. Seems like you'd invest in some security for your guests. Sure do have lots of cameras in casino though! The bad experience overshadows anything good so it is hard to have a positive rating

Business response:

Elizabeth, we appreciate you taking the time to provide your feedback about your recent visit. We want you and all guests to know this is not our standard protocol and sincerely apologize for this experience. We take guest security very serious and will address this isolated incident. We can assure you guest satisfaction is our top priority and always want to provide a safe and welcoming atmosphere.

Saijai

3 years ago

Fair

Business response:

We appreciate your feedback, Saijai!

Tamara

3 years ago

Poor I stayed in two separate rooms. And they both had cleanliness issues. I would not recommend staying at Lady luck casino.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Tamara. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Anonymous

3 years ago

disapointing no bath towels, window was left open and we heard traffic and could never get warm; only one person staffed at hotel desk. seemed liked a good hotel and value compared to where we stayed last year.

Business response:

Thank you for taking the time time to share your feedback with us, Anonymous. We hope to have an opportunity to earn your loyalty on your next visit.

Alejandro

3 years ago

Bad

Business response:

Thank you for taking the time to provide feedback on your recent visit, Alejandro. We apologize that your experience did not meet your expectations. We hope you will give us another opportunity in the future.

Amy

3 years ago

You get what you pay for. Thought we were getting a good deal on the room but I’d rather spend a bit extra on a nicer room. The room smelt like smoke, our TV and AC didn’t work and when we called the front desk they were not helpful at all. On top of that the city lost power in the night. (Which I wasn’t aware of) when I called the front desk the gal who answered was very rude. Would not ever stay there again. Good location

Business response:

Thank you for taking the time to provide feedback on your recent visit, Amy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Carson

3 years ago

Will try again next time. Due to inclement weather, first the cable TV went out, then later there was a complete blackout in Blackhawk which meant no power, heating, or hot water in the morning to shower. So maybe just a flukey experience. Normally I love staying here due to nice rooms, and centrally located in Blackhawk, and free parking. Everything about the normalcy was fine.

Business response:

We appreciate you taking the time to provide your feedback, Carson. Your comments have been shared with the appropriate team for their input and attention. It is rare we have a complete blackout in Black Hawk but as you found, it does happen on occasion. We value your patronage and hope to look forward to welcoming you back.

Mari

3 years ago

Fair

Business response:

Thank you, Mari. We hope to have a chance to earn your 5-star rating on your next visit!