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340 Main Street, Black Hawk, CO, 80422, United States
Get directionsRoom was not clean when we arrived sheets were dirty and trash had not been emptied. Housekeeping was called i and made things right. Upon returning to room
Check in was a disaster and had no staff on one side of the hotel and because i had children we had to go outside in the mountain cold and unable to walk through the casino to get to the other front desk a block away. We were sent to a dirty room and staff refused to bring us another set of keys. Forget trying to talk to management because the front desk cant find them and doesnt know who the manager is. I will be seeking a refund.
The lamp is broken and one of the tables is stripped around the edges and the bathroom tub needs to be updated
Unable to fet checked in and had to fo to another casino to chexk in their. Restaurants were mostly clised.
I flew in from Europe 27 hours of traveling to get to this hotel . I'm 6 months pregnant and was tired and wanted to rest . Room didn't have a/c was super hot and i tried to let the front office know . The manager was not available. Customer service was horrible. I would not recommend this place . Especially if your pregnant. Did not care .
Refuses a refund for a trip unfulfilled and apparently non-refundable.
Had to use machine not enough staff...bathroom was gross shower didnt work..fixtures felt like they wete going to fall off thevwall
I appreciated the friendly staff at the front desk. The walls are very thin. There were children next door that were yelling and screaming passed midnight. There was NO hot water for a shower. All the water
Elevator was broken wouldn’t let you use your key to get to room could only use left elevator and it was acting up too had to walk all the way to horshoe desk to figure this out! Coffee maker was broken and hot water would go cold instantly
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
Lady Luck Casino Black Hawk is open now. It is open 24/7.