Lady Luck Casino Black Hawk

Antonio 

on Expedia

a month ago

Room was not clean when we arrived sheets were dirty and trash had not been emptied. Housekeeping was called i and made things right. Upon returning to room 

Lauryn 

on Expedia

a month ago

Check in was a disaster and had no staff on one side of the hotel and because i had children we had to go outside in the mountain cold and unable to walk through the casino to get to the other front desk a block away. We were sent to a dirty room and staff refused to bring us another set of keys. Forget trying to talk to management because the front desk cant find them and doesnt know who the manager is. I will be seeking a refund. 

Shanna 

on Expedia

a month ago

The lamp is broken and one of the tables is stripped around the edges and the bathroom tub needs to be updated 

Vince 

on Expedia

a month ago

Unable to fet checked in and had to fo to another casino to chexk in their. Restaurants were mostly clised. 

Valerie 

on Expedia

2 months ago

I flew in from Europe 27 hours of traveling to get to this hotel . I'm 6 months pregnant and was tired and wanted to rest . Room didn't have a/c was super hot and i tried to let the front office know . The manager was not available. Customer service was horrible. I would not recommend this place . Especially if your pregnant. Did not care . 

Amy 

on Expedia

2 months ago

Refuses a refund for a trip unfulfilled and apparently non-refundable. 

Richard 

on Expedia

2 months ago

Had to use machine not enough staff...bathroom was gross shower didnt work..fixtures felt like they wete going to fall off thevwall 

Amanda 

on Expedia

2 months ago

I appreciated the friendly staff at the front desk. The walls are very thin. There were children next door that were yelling and screaming passed midnight. There was NO hot water for a shower. All the water 

Shane 

on Expedia

2 months ago

Elevator was broken wouldn’t let you use your key to get to room could only use left elevator and it was acting up too had to walk all the way to horshoe desk to figure this out! Coffee maker was broken and hot water would go cold instantly