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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Gina. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing The staff in cansino was not helpful at all check in station were always closed. And trying to get drinks while playing at the slots were impossible. The staff was terrible. The scenery was awesome.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Christopher. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Poor quality of staff help Front desk staff never there for questions, or to even get a receipt checking out. Covered parking
Business response:
Thank you for your feedback, Lisa. We are working to ensure our Hotel department is staffed to better assist our guests. We appreciate your patience and we look forward to welcoming you back with an opportunity earn your trust and loyalty.
Disappointing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Cox. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
no hot water - I would recommend staying elsewhere no hot water and they didn’t do anything to help location was great
Business response:
Thank you for taking the time to share your feedback with us, Lauren. We apologize for the inconvenience yu experienced with the lack of hot water. Rest assured your comfort is top priority and we are working with the appropriate teams to get this issue resolved for our guests. We hope to welcome you back again with an opportunity to earn your trust and loyalty in the near future.
Fair
Business response:
Thank you, Tenisha! Please visit us again very soon!
The stay was good but I didn’t like the smell of the room The room had a weird odor to it and people in the halls were loud during quiet hours. Our room was quiet but when someone would make noise or flush the toilet it would echo. The staff was friendly. Getting food at a late hour was easy to find at the little cafe. Bed was super comfortable!
Business response:
Thank you for sharing your experience with us, Anonymous. We are happy to see you enjoyed your overall stay with us. We are working with our Facilities team to ensure the air is filtered of smoke and odor. We look forward to welcoming you back again very soon.
Not worth the price They gave us a room that smelt like a 1/2 dead body 1/2 mold. They were able to transfer us but it was a whole floor down. Our rooms were on the same floor originally but still not very close together. I couldn’t believe the smell in that room is was such a bad odor. Location was good.
Business response:
We appreciate your feedback, Richard. We apologize for the smell you encountered during your stay. Our teams are aware of this and are working to find a resolution. We appreciate your patience and we hope to welcome you back again!
Fair what wasn’t service charge for? no tv, no ice. not enough pillows clean
Business response:
We appreciate your feedback, Sandra. We hope to see you again soon.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,377 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.