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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
First, tried the kiosks for check in. Didn't work for me, and the two people after me, so we ended up waiting in line anyways. Then some mechanical issue occurred, and the entire lobby area filled with smoke that smelled like jet fuel. Wouldn't tell us back to our rooms due to fire dept safety inspection which I get. Not their fault. The room I was put in was 1020. Right next to the elevator shaft AND the Ice room, vending machine. People really do use those at 3 in the morning, several times! Grrr. Then the heating system- ... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review a... read more
Room heater would not shut off, pillows where flat. Tried to go to front desk and no one was there and a sign up said sorry we are closed. Will never stay at this location again.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Hair was in my bed. Plumbing was backed up and it was hotter than heck. Paid a lot of money for a very horrible room
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Poor The front desk clerk was really rude, didn’t let us know that there was police activity by our room.
Business response:
Unfortunately there are certain things that due to privacy for other guests will not be communicated to other guests. We will communicate issues that are common to all guests but we always ask all guests to respect each others privacy while staying. Thank you for your review.
Beautiful scenery but zero quick stop stores, staff was non existent. Nickle and dime on everything including microwaves
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Loud, un-maintained, and terrible plumbing. Seemed clean, but just so dated and un-maintained. Could hear conversations in surrounding rooms and any toilet flush from adjacent rooms. Water backed up in both the sink and shower tub in the morning taking almost 1/2 hour to drain. Still trying to figure out the “resort fee” when there is nothing resort about it (no pool, gym, or anything that would indicate anything more than a basic hotel). Really wish we had spent a few bucks more on one of the more modern resorts.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
WRONG ROOM I checked in at the mobile kiosk. The kiosk found my reservation and printed out my key cards. When I got to the room that the kiosk said was my room number, I entered, using the key card that the kiosk printed out for me, and someone else was already assigned that room. Their stuff was hanging in the closet on the bed. So I immediately went to the front desk and they assigned me a new room. But I'm just glad I didn't scare someone or anything like that. Could've been uglier than it was .
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
I got charged twice Got charged full price on arival even though I paid on hotels.com day of booking.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.