Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Chad

3 years ago

Poor

Business response:

Thank you for taking the time to provide feedback on your recent visit, Chad. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Kayla

3 years ago

Disappointing TV did not work. Called the front desk & the lady stated she would send maintenance. Maintenance never came.

Business response:

Thank you for sharing your feedback with us, Kayla. We apologize for the inconvenience your experienced with your TV. We have notified our Maintenance team and we are working to ensure the TVs are functional in each room before and after each stay. We hope to welcome you back for a great time on your next visit to Black Hawk.

Karen

3 years ago

Fair

Jennie

3 years ago

Bad I did not like nothing about the room I paid for an upgraded room and they gave me that room so what does a regular room look like I paid to live up to a better room and I ended up getting a regular small little dirty room a very small town and three towels I won't stay there again

Business response:

Thank you for taking the time to provide feedback on your recent visit, Jennie. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Days

3 years ago

Betterdaysinc@comcast.net Security having the police escort a paying customer who owns 2 nonprofits out after they charged my credit card as debit 20 times; and broke my account to the point I can't access my Verizon account or secure bank credit card with my pin or get it replaced without providing my photo ID Ameristar kept to a Wells Fargo branch (and I had to set up voice authentication to stop the grand county sheriff's from changing my password daily), limiting my finances everywhere to that extent thinking I could nev... read more

Sai

3 years ago

Poor

Business response:

Thank you, Sai. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Willard

3 years ago

I’d definitely love to stay again Staff was helpful but rude about it. Great bang for your buck!

Business response:

We appreciate your feedback, Willard! We will work closely with our team to ensure each guest is greeted warmly with signature family-style service. We hope to welcome you back soon.

Jonica

3 years ago

Disappointing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Jonica. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Daniel

3 years ago

Very weird - no employees - no services - NO BILL for review - still need a bill sent !! Could not get a bill for review - still don't have a bill sent to me - need for Company expense report. No breakfast !!!!!!!

Business response:

Thank you, Daniel. Please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.