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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Even though says smoke free smells like smoke
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Electric car charging stations Stay was nice but it was a shame they did not offer a guest staying at their hotel the use of their many electric car charging stations for no additional cost. There were about 10+ charging stations and due to the addition cost, none of them were in use.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. The electric Vehicle charging stations are a new addition, our current rates on the station are only slightly above the cost of electricity for the area. The average charging cost is around 7 We look forward to your next trip, good luck!
Both drains shower and sink didn’t drain and the air conditioner wouldn’t blow air.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review a... read more
it was very hot all night
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. . Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review... read more
The room was small the coffee maker did not work, the bathroom was exceptionally clean and tidy
Business response:
Your concerns are noted. Please feel free to reach out to us at (775) 786-5700 for further assistance. Thank you for sharing your feedback.
My car got broken into. My window was shattered and duffel bag of clothes were gone.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Business response:
We apologize for falling short of your expectations. Thank you for reaching out.
Did not like you had to wait until 4 to check in
Business response:
We're sorry to hear about the inconvenience you experienced with the check-in time. Thank you for sharing your experience.
The AC did not work we roasted all night long with zero air circulation
Business response:
It's unfortunate to hear about the AC issue. Please contact us at (775) 786-5700 to discuss this further.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.