Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Abby

3 years ago

won’t return dirty over priced with fees added to everything food was not good at all you get the same thing old fast foos the mountains

Business response:

Thank you for taking the time to provide feedback on your recent visit, Abby. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Jennifer

3 years ago

won’t be back it is starting to get run down. I saw leaking in my bathroom that wasn’t cleaned and the bathtub was not real clean. the signs are very incomplete and hard to follow half the staff are very rude and the others were kind and helpful. everything is way over priced and especially for the quality of it which is basically fast food. there was trash and vomit and liquor glasses and bottles all over out side. the mountains were beautiful!

Business response:

We appreciate your feedback, Jennifer. We are disappointed to learn that your experience did not reach out expectations. We are working with our Hotel team to come up with ways to better guide our guests to their hotel room. We hope to have a chance to welcome you back again soon.

Michael

3 years ago

I will not be going back and I will be writing a review on yelp and other social media to indicate. Signage was amateur and not well placed, Had to search for the hotel elevators to get to my room. Was not told there was a breakfast and did not know it was available

Business response:

Thank you for taking the time to provide feedback on your recent visit, Michael. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Roy

3 years ago

Poor

Business response:

Thank you, Roy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Norma

4 years ago

No es un lugar cómodo si solo llegas a dormir por viaje. el personal nada amable, viajamos en motocicleta y llegar al hotel no está bien señalizado, llegar a la habitación muy lejos de recepción. no volvería a hospedarme en ese lugar. habitación espaciosa

Business response:

We are sorry to hear about your poor experience, Norma. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Brittany

4 years ago

Disappointing They have no workers at the front desk, so if you want to ask questions you have to walk all the way to the Horseshoe Hotel front desk or suffer. Checkin is through a kiosk, we didn’t see a single worker throughout our trip, but the room was clean and the heat worked nicely- other than the things you would expect from any hotel, it was nothing special. Most likely we will never stay here again, there are better hotels around the same price in black Hawk

Business response:

We appreciate your feedback, Brittany. We apologize that standards were not met during your stay. We are working hard t staff the Lady luck Front Desk to make our check-in process easier. We hope to have another opportunity to welcome you back again for another stay.

Kane

4 years ago

Disappointing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Kane. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Christina

4 years ago

kiosk will scam you into paying more to check in and check out. there was no one at the front desk (closed the entire time). when I checked in on kiosk it charged me and additional $90 to check in and an additional $18 to check out. I had to walk close to a half mile to another hotel to check in and check out without additional charges. it was clean and comfortable

Business response:

We are sorry to hear about your poor experience, Christina. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We hope you will give Lady Luck another chance in the future.

Michelle

4 years ago

Bad Uncomfortable bed, terrible pillows, froze with no blankets. Called to see about more pillows and was told to go next door to the Horseshoe if we wanted to get another pillow. Kerig in room was broke so you had to hold it down the whole time for a cup to brew. All in all.... felt like we stayed in a $65/ night room not a $236. Lack of Customer service seemed to be a theme at Lady Luck. Great location

Business response:

Thank you for taking the time to share your feedback with us, Michelle. We are disappointed to learn that you did not feel comfortable during your stay with us. We understand the frustrations of having partially functioning amenities. We hope you accept our sincerest apologies for the inconveniences you experienced. We would love an opportunity to welcome you back again in the near future.