Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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David

4 years ago

Spent most of our time at other properties for gaming entertainment. Sadly th Gaming was so so, restaurant selection was poor

Business response:

We appreciate your feedback, David.

Valeria

4 years ago

I won't be returning The coffee maker would not work unless I held the lid down. Not being able to get anything but a husy signal on the room phone, I called the from my cell. The man they sent up yesterday said he would have household bring me another one. They never did send it, as I had to continuously hold the lid down this morning to brew it. Location

Business response:

We appreciate you taking the time to share your experience with us, Valeria. We are saddened to see your stay didn't meet expectations. Your comments have been shared with the appropriate team. We hope to have an opportunity to earn your trust in the future.

Melissa

4 years ago

I'll book somewhere else next time we go. The beds could have been softer. Extremely hard mattress. Could hear the people in neighboring room. They were up to 4:00 a.m. partying. No one was on duty to check us in to our rooms and we tried to use Kiosk but it wouldn't take my debit card. We couldn't find any breakfast area so we went to another casino to purchase breakfast.

Business response:

Thank you for taking the time to share your experience with us, Melissa. We are working on ways to make the check-in process more streamlined and convenient for our visiting guests. We hope to welcome you back again very soon!

Jeff

4 years ago

Had to triple check locked doors. The doors didnt lock properly. Had to slam closed.

Business response:

Thank you for sharing your experience with us, Jeff. Our Facilities team was notified of the troubling door and fixing it. We hope to see you again soon.

Malcolm

4 years ago

Disappointing

Business response:

We're sorry to read your review and regret that you sadly left the hotel with only a two star review. It is clear you did not experience Lady Luck at its best. We hope to have another opportunity to host you for a stay that truly exceeds your expectations.

Alec

4 years ago

Poor The hotel was dirty and the overall comfort was little to non existent. The room was filthy to the point that we ended up leaving to go home the same night that we checked in.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Alec. We are saddened to learn that your stay did not meet your expectations, or ours. Please be assured your comments have been sent to our Director of Hospitality. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Collier

4 years ago

won’t stay again no help to assist with Check in. blow dryer broken, rude staff location

Business response:

Thank you for taking the time to share your recent stay with us, Collier. We are disappointed to learn you had an unpleasant experience. We strive to provide exceptional guest service with our signature family-style approach. We will do better in training our team in welcoming each visiting guest with a warm smile. We hope to have an opportunity to change your mind about us in the future.

Cynthia

4 years ago

Fair Didn’t like when I was given a room and it wasn’t ready so we let the cleaning lady finish but hour later when we went back the room was rented out to someone else Good breakfast location was good too

Business response:

Thank you for sharing your stay with us, Cynthia. We apologize for the inconvenience you experienced while waiting for your room. We understand the frustration this had caused. We hope you accept our sincerest apologies and give us another chance to welcome you back to our property.

Antonio

4 years ago

Pagar mucho por mal servicio Pagar Mucho por Mal servicio.Nunca me recibio nadie en la recepcion,una empleada de limpieza me ayudo a hacer la entrada por una maquina automatica,horrible,no hay desayuno y nunca al siguiente dia limpiaron my habitacion.

Business response:

Gracias por tomarse el tiempo para compartir sus comentarios con nosotros, Antonio. Estamos trabajando con nuestro equipo para mejorar el personal de nuestra recepción para brindar un mejor servicio a nuestros huéspedes visitantes. Esperamos darle la bienvenida de nuevo pronto.