Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,377 reviews

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Kathie

4 years ago

Poor

Business response:

We are sorry to hear about your poor experience, Kathie. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

4 years ago

Bad no service. nothing.

Business response:

Thank you for taking the time to provide feedback on your recent visit, W. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Joann

4 years ago

It's only ok please see the information about the staff. No staff to help if there are any issues. There wasn't anyone at the front desk which is very frustrating. There is a phone at the front desk with an extension to dial but no one answered. The room and facilities were clean. It was a good value for the money.

Business response:

We appreciate you taking the time to provide your feedback, Joann. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Daniel

4 years ago

wort Hotel stay! won’t be staying there again bathroom was dirty, bed was made with no fitted sheet, so sheets didn’t stay in bed while sleeping. Bathroom was dirty!! property was fine

Business response:

We want to thank you for your patronage and bringing these concerns to our attention. We certainly do not wish to lose you as a valued guest. I’m confident that a future visit will better reflect our commitment to customer satisfaction. While this visit wasn't perfect, we hope you will give Lady Luck another chance in the future.

Joseph

4 years ago

Disappointing The walls are so thin I could hear someone urinating in the bathroom next door.

Business response:

We are sorry to hear about your poor experience, Joseph. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We do hope you will give us another chance in the future.

Gonzales

4 years ago

Bad The women that was trying to check us in was very rude. We did not get to stay here even with my booking reservation. She didn't even try to make it right. We had to drive an hour and a half back home cause our room was not " reserved " even with confirmed email amd payment taken out of my account. As of now I am out 89$ The mountains

Business response:

Thank you for taking the time to provide feedback on your recent visit, Gonzales. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Patricia

4 years ago

Decent room but terrible management There was no one at the registration desk so we had to lug all of our suitcases across the entire casino floor to a different casino hotel that was taking care of the Lady Luck checkins. The person at the desk was rude and not the least bit accommodating The room was clean and the bed was comfortable. It was a little warm so the maintenance man came right away and brought us a fan

Business response:

Thank you for taking the time to provide feedback on your recent visit, Patricia. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Jacques

4 years ago

Disappointing

Business response:

Thank you for taking the time to provide feedback on your recent visit, Jacques. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to welcome you back and show you Lady Luck at its best.

Mark

4 years ago

very mad!!!!!!!!!!! tell us ahead of time that you changed our reservations from ladyluck to the horseshoe, so we could of parked closer to the checkin spot instead of walking thro two casinos with our luggage, not to mention if one of the maintance guys hadnt by chance been walking by we wouldnt of had a clue on where to go, very un professional and disappointing n/a

Business response:

Thank you for sharing your feedback with us, Mark. We apologize for the inconvenience you experienced with your reservations. We understand the frustration of lack in communication, especially with parking convenience. We are working with our Hotel team to better train and focus on better communication with our guests. We hope that this doesn't deter you from visiting us again for a great time.