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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
poor communication this place is garbage since my other review got rejected :)
Business response:
We're disappointed to hear about your experience at Lady Luck Casino Black Hawk. Please feel free to reach out to us at (775) 786-5700 to discuss any concerns you may have.
No tiene aire acondicionado
Business response:
It's unfortunate to hear that you experienced a lack of air conditioning during your visit. Please feel free to reach out to us at (775) 786-5700 with any further feedback or concerns.
Check in was done by a kiosk - which would not work for us. Thankfully, after about 10 minutes of trying to get it to work, a front desk employee came out and checked us in.
Business response:
We are disappointed to hear about your experience with the kiosk check-in. We will address this issue promptly. Thank you for bringing it to our attention.
Overall not a bad stay - the room was clean and the bed fairly comfortable, but would not stay here again. Check-in was slow. The a/c in the room did not work very good so we did not sleep well as the room never cooled- we had it "serviced" but it didn't change anything. We requested more in-room coffee, but were told no one was working in the hotel until 8:30am so we'd have to go to the Horseshoe next store to get more ourselves. The hotel was under construction, which I did not know when booking, so our window was covered ... read more
Business response:
Your feedback is invaluable to us. We apologize for the issues you experienced during your stay at Lady Luck Casino Black Hawk. We will address the slow check-in process, the AC in the room, and the lack of in-room amenities with our team. Thank you for bringing these concerns to our attention. Please feel free to reach out to us at (775) 786-5700 if you have any further feedback or if you would like to discuss your stay in more detail.
Got Woke up with Construction pounding at our Window, wish I would of got another Room or Went somewhere else. Disappointed!
Business response:
We're concerned to hear about your experience with the construction noise. Please accept our apologies for the inconvenience. We will address this issue to ensure a more enjoyable stay for our guests in the future. Thank you for bringing this to our attention.
My welcome message said there would be an assistant to help us check in at the kiosk. Upon arrival and departure the desk was complete abandoned. Our room had visible dirt on the floor and our window was covered in plastic did to construction. We weren’t notified of any construction upon reserving the room or anytime leading up to us arriving. Very disappointed.
Business response:
Please excuse any inconvenience you experienced during your stay. We strive to provide a positive experience for all our guests and will address your concerns with our team. Thank you for bringing this to our attention.
Put us in the wrong room with a leaking toilet. Moved floors. Front desk was rude on the second day. No microwave in room. House keeping never came in on second day. Had to go get more coffee. Windows was covered with plastic. Elevated broke and door to our level was locked to get out side.
Business response:
We are disappointed to hear about your experience at Lady Luck Casino Black Hawk. Please excuse any inconvenience you faced during your stay. We will address these issues with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention.
The hotel was under construction and there was nothing noted online warning us about the conditions of this. Elevators broke down, no air in the room it was ridiculously hot. Low water pressure in shower and clogged tub. Dirty floor, it looked like the room hadn't been vacuumed in a long time. Staff and manager we're very rude. If it wasn't for my group making the best of the situation this would have been the worst weekend ever at Lady Luck Casino
Business response:
We take your feedback seriously and apologize for the inconvenience you experienced during your stay. We are working to address the issues you mentioned and appreciate your patience. Please feel free to contact us at (775) 786-5700 to discuss your concerns further.
No air. Elevator broken. Check in person had a coould care less attitude no one at the desk the next morning. No dolly or anything to use to carry luggage to the room. Girl said we don’t keep track of it
Business response:
We take your feedback seriously and apologize for the inconveniences you experienced during your stay. We will address these issues with our team to ensure a better experience for all our guests. Thank you for bringing this to our attention.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open at 12:00 p.m.