Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.89,760 reviews

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Ronald

a year ago

The staff were rude and could care less about the guests. The AC did not work in the room. We were told there was nothing they could do about it. The entire hotel was on heat due to the weather. Won’t be staying here again.

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We strive to provide exceptional guest service to every visitor, and we will address this with our team to ensure we better serve our guests. Thank you for bringing this to our attention.

Priscilla

a year ago

Check in process needs to be better, both kiosk were broken and nobody was around to help.

Business response:

We apologize for the inconvenience you experienced during check-in. We will address the issue with the kiosks and ensure that there is always staff available to assist customers. Thank you for bringing this to our attention.

Melissa

a year ago

The front desk wasn’t open for Lady Luck so we had to walk all the way to another hotel to check in and out. Our room was clean and nice. Very small. And the bathroom smelled of sewage, the toilet didn’t flush properly. They didn’t provide hand soap of any kind. The hotel was extremely warm and the ac didn’t work in our room. They did say they would reimburse us but we are still waiting for our deposit to be returned along with the resort fees. Expedia refunded the room charge. Lady Luck still hasn’t done their part over two... read more

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned with our team. Please contact us at (303) 998-7777 so we can assist you with your reimbursement and ensure a better experience in the future.

Bearded

a year ago

There was blood all over the walls in our bathroom. We talked to the front desk and they sent housekeeping in to clean it. After house keeping changed our bedsheets (that were also covered in blood) we came back to see the blood all over the bathroom remained! The front desk was extremely apologetic, but the issue was not resolved. I wouldnt recommend staying here. Buck up the extra money to stay somewhere else.

Business response:

We are sorry to hear about your poor experience, Bearded. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Andie

a year ago

There was so much noise. Drilling, and people arguing at all hours of night 4 different time 1 3 4 and 430 am. Drilling when we got there at 3pm and again at 10 and then 6 am.

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take noise complaints seriously and will address this issue with our team to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention.

Heather

a year ago

Business response:

Thank you for taking the time to provide feedback on your recent visit, Heather. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Robert

a year ago

Booked online with Expedia drive 1 hour up to the hotel only to find out there were no rooms available. Screwed up my entire night

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

Gerard

a year ago

i checked in late at night from a long day of traveling. i get to my room and it wreaked of cigarette smoke. my reservation was for a non-smoking room. i called the front desk and was told to walk all the way to the front desk of the neighboring (horseshoe) casino if i want another room because the front desk of lady luck casino closes at night. so i did and i got a room on another floor. while walking through the hall towards my room, the hallway smelled like someone took a dump on the carpet. the stench was strongest, gues... read more

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned regarding the smell in the hallway and room.Thank you for bringing this to our attention.

KENDALL

a year ago

Business response:

Thank you for taking the time to provide feedback on your recent visit, Kendall. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.