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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My stay at this place was the worst I ever had. I was getting ready to go to bed at 3am and then I grabbed my pillow and on the bottom side of the pillow was a brown stain. I don’t know what it was but only a few things are brown. Worst experience of my life.
Business response:
We appreciate you taking the time to provide your feedback, Scott. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Should have read the reviews before staying here. After checking in we were charged another 100 dollars after buying through Expedia. Same thing happened to the guy in front of us and the front desk guy didn’t know why. Our first room walked in and nearly threw up. Smelled like a bucket of vomit and sewage. Went back downstairs to change rooms. No apology for the smell. Got to the 2nd room and it smelled like an ash tray of roaches. When we checked out we got charged another 30 dollars. Highly do not recommend staying here i... read more
Business response:
We apologize for the negative experience you had during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned with our team. If you have any further concerns, please feel free to reach out to us at (303) 998-7777.
This place is horrible, not dog friendly, filthy and has no amenities.
Business response:
We are sorry to hear about your poor experience, Ria. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The bed was hard and the room smell bad had to call front desk! The shower was bad too wasn’t draining fast enough to drain the water
Business response:
Thank you for taking the time to provide feedback on your recent visit, Tina. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Business response:
Thank you for your feedback, Jorge. We apologize for any inconvenience you may have experienced at Lady Luck Casino Black Hawk.
First room they gave us smelled like someone died in fire fueled by propane and dog hair. Same smell would faintly appear in the other room from time to time. Opening the window in either room risked having it fall out either into the room or the parking structure below (Risked it due to previous point.) No bathroom fan made sharing a room with two others wonderful. Did not know housekeeping had to be requested until 3 days in. Tried to have food delivered, had to walk to the restaurant 75 minutes after to have the order ack... read more
Business response:
We are sorry to hear about your poor experience, Scott. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
We were close to the elevator and every time someone used it , it would squeek very noisely. could not sleep
Business response:
We apologize for the inconvenience caused during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the noisy elevator and will address the issue promptly to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention.
We arrived rather late in the evening (midnight) we had to go to the horseshoe hotel to check in which was fine but the sign on the Lady luck desk only gave an address of where to go and not the hotel name. We had to ask. Check in was ok. We got to our room and our king sized bed only had 3 pillows on there, i called to get a few more but there was no one to bring them to us. We were too exhsusted to go back down and dealt with the 3 pillows we had. The bed was not the most comfy and the room itself was a bit dated. We did a... read more
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the check-in process and the lack of pillows in your room. We will address these issues with our team to ensure better service in the future. We apologize for the confusion regarding the late check-out charge and are glad to hear it was resolved. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Amy. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open at 12:00 p.m.