This profile has been claimed by the business owner or representative.
Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The staff was rude. The room coffeemaker didnt work. One paper cup for coffee for 2 people
Business response:
We apologize for the negative experience you had at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the staff and the room amenities. We will address these issues to ensure a better experience for our future guests. Thank you for bringing this to our attention.
The shower didn't work and it was super frustrating. The sink also drained super slowly and the hot water was very hard to turn on. Not worth the price to stay here.
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the shower, sink, and hot water. We will address these issues to ensure a better experience for our future guests. Thank you for bringing this to our attention.
Paid $230 for a room that had no ventilation for the bathroom. Spent the entire night unable to sleep because of the smell of fecal matter coming from the bathroom from previous guests. The room number was 1145
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issue with our housekeeping team to ensure this does not happen again in the future. Thank you for bringing this to our attention.
Security is very lax. Creepy non-guests wandering around the 9th floor at 7AM knocking on my door and harassing me. When I called for security, it took 40 minutes, and they were flippant and did nothing. Customer service has gone way down in all departments.
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take security concerns very seriously and we are sorry to hear that our response time was not up to par. We appreciate your feedback and will address this issue with our security team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
I checked in with my 92 year old Mother and was given no instructions on how to get to or use key for elevator. Got stuck outside the doors of the elevator on 6th floor with no way to open it and no heat. Was offered an apology only!! Won’t be back!!
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and will address the lack of instructions provided regarding the elevator and key usage. We understand your frustration and apologize for any discomfort caused. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
I will never stay at Lady Luck again.
Business response:
We apologize for any inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. If you have any specific concerns or feedback, please feel free to reach out to us at (775) 786-5700. We value your feedback and will strive to improve our services.
Business response:
We apologize for any inconvenience you may have experienced during your visit to Lady Luck Casino Black Hawk. We value your feedback and would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us at (303) 998-7777 so that we can further assist you. Thank you.
Pretty disappointed with the room. Very old and still smelled like smoke from when it was allowed. The room has no temperature control. Just heat on or off. Housekeeping going around the day of check out at 8a waking everyone up.
Business response:
We appreciate you taking the time to provide your feedback, Stephanie. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
No costumer. Service!! I need to pay again my hotel
Business response:
We apologize for any inconvenience you experienced during your stay. Please contact our customer service at (303) 998-7777 so we can assist you with resolving the issue regarding your hotel payment.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.