Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.89,760 reviews

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Kaitlyn

a year ago

No one was around to check us in

Business response:

We apologize for the inconvenience you experienced during your visit to Lady Luck Casino Black Hawk. We appreciate your feedback and will address the issue of not having someone available to check you in. If you have any further concerns, please feel free to reach out to us.

Nate

2 years ago

Business response:

Thanks for the feedback, Nate. If there's anything else you think we can improve, please let us know! We're always looking for ways to make your experience better.

Derek

2 years ago

1. Mold in the shower ceiling. I wondered why the bathroom door was shut. That's why. You smell it as soon as you open the bathroom door. It's not rocket science, THERE IS NOT VENTILATION IN THE BATHROOM. Therefore mold. 2. No one is at check in desk, self check in kiosks are broken and based on signage have been for a while. So then you walk a country mile to the other hotel to check in. 3. Hotel elevators are literally hidden like an escape room. The guy I asked didn't even bother trying to tell me, he just walked me aroun... read more

Business response:

We are disappointed to hear that you had a negative experience at Lady Luck Casino Black Hawk. We take customer feedback seriously and are committed to providing a positive experience for all of our guests. We will be sure to pass on your comments to the appropriate departments so that we can make improvements in these areas.

Vicky

2 years ago

After driving for 11 hours expecting to be able to check into our room, we were told their cleaning staff was still not done cleaning the rooms. We were over an hour waiting. There were a number of guests also waiting. Mngmt really didn’t seem to care of the inconvenience.

Business response:

We apologize for the inconvenience you experienced during your recent stay at Lady Luck Casino Black Hawk. We understand that waiting for your room to be cleaned after a long drive can be frustrating. We appreciate your feedback and will address this issue with our management team to ensure it doesn't happen again in the future. Thank you for bringing this to our attention.

Jenna

2 years ago

Check in easy. Rooms were clean. I booked 4 rooms and all of us had rooms that were way too warm and the climate control would not cool them down. Everyone slept horribly because of this. Several went down and got fans at 1:00 AM just to try to get some sleep.

Business response:

We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the temperature control in the rooms and will address this issue with our maintenance team to ensure it is resolved. Thank you for bringing this to our attention.

Linda

2 years ago

Long wait to check in. Only one attendant. Unexpected additional charges. Kiosks to checkout not working. No attendant to checkout. Have not yet received promised refund of deposit.

Business response:

Linda thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. We did look into the matter of fees and deposit, and the only fee charged was the expected and agreed to Resort fee. The deposit has had the hold released, it was not charged and refunded and should show as not charged 3 to 5 business days after check out. Thank you and have great day.

Philip

2 years ago

The hallway was very loud sounds all night like a squeaking elevator, or a cart not sure what it was, but it was very annoying. Shower did not work and I had an appointment scheduled which I had to reschedule and finally the shower was fixed after two hours.- coffee pot didn’t work. Some of the outlets didn’t work in the room,not a real good experience.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

Lanise

2 years ago

I gave this hotel a 3 just because I arrive and there is only 1 front lobby worker and it was fairly quick for just him but 2 is sometimes better than 1. We had some issues with our tv and waited 30 mins before we went to the front desk and had to talk to the lobby person so we can resolve the issue. By the end of the day I return to my room to take a shower just to have a cold shower and after waiting for 10 mins just for it to warm up I decided to just take a cold shower. This place could be better.

Business response:

We appreciate you taking the time to provide your feedback, Lanise. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

Antonio

2 years ago

I was not allowed to check in because they were over booked.

Business response: