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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Business response:
Thank you for taking the time to provide feedback on your recent visit, Stephanie. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Business response:
We are sorry to hear about your poor experience, James. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
I could not get cold water in the shower at all, had to wash my hair in the sink. No housekeeping the 3 days we were there. No one to answer the phone when we called. Very dissapointed. And we always stay there. We will be staying somewhere else next time.
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback and take your concerns seriously. Our team is working diligently to address the issues you mentioned, including the lack of cold water in the shower and the absence of housekeeping services. We apologize for any difficulties you encountered when trying to reach us by phone. We value your loyalty and hope to have the opportunity to provide you with a better experience in the future. Thank you for bri... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Elisa. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The Room was extremely hot! 3 pillows on a king size bed! Extra fees once we checked!
Business response:
We apologize for any discomfort you experienced during your stay at Lady Luck Casino Black Hawk. We appreciate your feedback regarding the room temperature and pillow arrangement. We will address these issues with our team to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention.
The lady at the front desk was very rude when we went to check in. The room next to us had a dog that barked all night
Business response:
We apologize for the negative experience you had during your stay at Lady Luck Casino Black Hawk. We take customer feedback seriously and will address the issue with our front desk staff and ensure better service in the future. Regarding the noise disturbance from the neighboring room, we will look into implementing measures to prevent such occurrences. Thank you for bringing this to our attention.
We got put in a room that smelled like poop asked 3 different times for it to be fixed before we finally checked out and now we are having to call multiple people to get our money back i used to like staying at the ladyluck and horeshoe hotels because the prices but now we will never stay there again
Business response:
We are sorry to hear about your poor experience, Aiesha. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Business response:
Thank you for taking the time to provide feedback on your recent visit, April. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The room is stuck at 80 degrees. It’s hard to breathe in the room, the window opens a couple of inches & the AC unit does not work at all. Terrible.
Business response:
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issue with the room temperature and the AC unit. Thank you for bringing this to our attention.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.