This profile has been claimed by the business owner or representative.
Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Booked through Expedia. Lady luck charged me an additional $39 on top of booking. Then my room has a broken coffee maker in it, so I can only assume that's why they kept my $75 deposit. There was a $14 service charge. -$69 Expedia -$39 ?! Added to room fee -$14 service charge -$75 charged for a non working coffee maker Total-$197 Expedia and service charge ok ($83), the rest IS A SCAM!!!!! ABSOLUTELY DISGUSTED. I don't drink, I don't gamble. Was by myself watching TV. Went to bed early. THANKS LADY SCHMUCK! NEVER AGAIN!
Business response:
We are sorry to hear about your poor experience, Dean. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Business response:
Thank you for taking the time to provide feedback on your recent visit, Helena. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Front desk people were rude.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Checking in was a pain . There was no one at the check in desk by the parking garage. Unfortunately I was on crutches, and the only help I could get was being told i have to go to the front desk at the other end of the casino. Did have one worker that was very helpful getting me a luggage cart, after I checked in and hobbled back across the casino back to the parking garage. I have stayed in Blackhawk many times and this is the worst experience I have had.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
The air conditioner wasn't working properly unable to sleep because it was too hot in the room. There was no hot water in the shower and the safe was broken we were unable to use it. It was very noisy in the hallways you could clearly hear peoples' conversations from your room.
Business response:
Hello Gina, Thank you for taking the time to provide your feedback about your recent experience at Lady Luck Casino Black Hawk. We apologize for any inconveniences you encountered during your stay. We understand the importance of a comfortable and relaxing environment for our guests, and we are sorry to hear that your room did not meet your expectations. We apologize for the issues with the air conditioner and hot water, as well as the broken safe. Rest assured, we have brought these concerns to the attention of our mainte... read more
Room wasn’t cleaned once during our stay, the staff was rude when checking out and not available during the majority of our trip.
Business response:
We are sorry to hear about your poor experience, Noah. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
9th floor smells like urine in the hallway , room had a musty smell and bed sheets were dirty.
Business response:
Thank you for taking the time to provide feedback on your recent experience, Linda. We apologize for the inconveniences you encountered during your stay. We take cleanliness and maintenance seriously, and we appreciate you bringing these concerns to our attention. We have immediately addressed the issues you mentioned regarding the unpleasant odor in the hallway and the condition of your room. We will work diligently to ensure such occurrences are prevented in the future. We value your patronage and would love to have the o... read more
The air conditioning was broken. The whole 9th floor is super hot. We have 3 rooms and every room was hot. Even though it says pet friendly, there’s no where to take your dog to go to the bathroom. You have to drive somewhere just to find some grass. Limited places to eat. Gas stations are non existent. Most casinos have a gas station next to them. Nothing for kids to do.
Business response:
Dear Matthew, Thank you for taking the time to share your experience at Lady Luck Casino Black Hawk. We apologize for any inconvenience you encountered during your stay. We understand that a broken air conditioning system can be quite uncomfortable, and we are truly sorry for the inconvenience you faced on the 9th floor. Please be assured that our maintenance team is actively working to address this issue and restore a comfortable environment for all our guests. Regarding our pet-friendly policy, we apologize for any conf... read more
We arrived at 10:05 and the staff were already gone for the night so we had to check in on a kiosk. Not a big deal but I’ve stayed at crappy hotels that have staff 24 hours and a casino doesn’t. So we get to our room and there’s no remote for the tv, no big deal I’ll call someone. After calling 5 sources not one person answered until I called security, they transferred me to the front desk and it disconnected. Still no one to get a hold of, called security back and they said front desk would call. Nope! Glad I’m only here on... read more
Business response:
Greetings Colin, Thank you for taking the time to provide feedback on your recent stay at Lady Luck Casino Black Hawk. We're sorry to hear about the inconveniences you experienced during your visit. We apologize for the absence of staff upon your arrival and the difficulty you encountered in reaching someone for assistance. We understand how important it is to have prompt and reliable service, and we sincerely apologize for any frustration caused. Regarding the missing TV remote, we apologize for the oversight. We have ta... read more
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,760 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is closed now. It will open tomorrow at 12:00 p.m.