Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Anonymous

3 years ago

Poor poor air conditioning The air conditioning in the room was miserable, would not work at all and almost felt like it was making the room warmer. It was impossible to get the room comfortable even with the window open as far as possible. Could not get a good nights sleep and made the next part of the trip not as exciting due to my low energy.

Business response:

Unfortunately during the winter especially the colder parts our AC system does shut down and does transition to a heat only mode. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Margaret

3 years ago

We had to drag our luggage late at night to another hotel to check in then drag our luggage all the way bag to our hotel and had to go outside in the cold. Probably won't book thru Expedia again for a great deal.

Business response:

Thank you for taking the time to provide feedback on your recent visit, Margaret. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Iwona

4 years ago

Property locations are very good. Sheets and bed are clean but room and bathroom dirty.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Kathleen

4 years ago

annette

4 years ago

People next door woke me up at 2am fighting screaming and yelling, called front desk and they responded well. They came up and people screamed and yelled down hall. Been up 3 hours dealing with next door people. Front desk was polite and said they would give us free room and return the money just let Expedia know and they will write a note to return room. I seriously didn’t sleep entire night.

Business response:

Dennis

4 years ago

Rooms need to be upgraded, they were not up to my standards..Dirty and repulsive..I would not stay at the lady luck again...Dennis Drum

Business response:

Heidi

4 years ago

I have videos of spit, blood and god knows what else on the walls, doors and lamps. This place was DISGUSTING. I should of been the one paid to stay there. I am so unhappy. Went up for my birthday and it was ruined. No one at the front desk no help. Nothing to make up for a horrible stay. I want my money back.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Kendall

4 years ago

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Michael

4 years ago

Too far to walk to check in at another casino

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.