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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Not good The room was not what I would call a nice room for the price. The tub did not drainfast enough, so I stood in 3 inches of water in the shower, the walls were s uffed and chipped, the bed did not even have a blanket, just a sheet and it was 28 degrees outside. The pnly staff member at check in was rude and was in and out, I had to wait almost an hour for her to get ba k to the desk to check me in. Not what I expected for a $230 room.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Overall not a bad stay except for one thing. I went to get coffee one of the mornings and came back to find out that elevator's where not working. Mu wife was in our room trying to come down and I was trying to go up. Nine of the staff knew where the stairs were and no signs to i indicate where they were. I tried to contact a manager and the persin I spoke to said the manager was to busy to talk to me. I think he was just scared to deal with me and other's that were there. Unprofessional.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Oh man So this place is not up to par really needs to have the staff stay in rooms
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Was charge $20 more than agreed. Unit dirty,
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Terrible service! Very disappointing. We had to go to another hotel/Casino to check in. We asked for more pillows; they told us we would have to go to the other hotel's desk to get some. We reserved a room for 4 and only had 3 towels and coffee for 3. When we called and asked for a 4th towel and coffee, housekeeping never came. But they did come to our door to see if we were still in the room an hour before we had to check out. When we complained to the desk while checking out, they didn't care. Will not stay at the Lady Luc... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
When we got to our rooms to go to bed at midnight we realized that we only had 2 small pillows. We went to call the front desk for support and realized that our phone is not working. My daughter called from her room and we were told that there is no staff at the desk after 10 and that if we wanted pillows we would need to go downstairs across 2 casino floors to get them ourselves. This is not the type of customer service I would expect from a $200 a night hotel room
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Corina, thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
room next to elevator that ran all night. No furniture in the room, only bed to sit on & 1 chair in the corner
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
The elevator was down to the 12 floor where we were staying so we had to take the stairs. Also the bathroom in our room was not well kept. It had a big white stain all under the sink like it hadn’t been scrubbed in awhile
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.