Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Harriet

4 years ago

The room was clean. The check in was terrible. Check in was not open, we were sent down two escalators, across the casino into the next Hotel to check in, then back to our room. We are lucky we chose not to bring in our luggage before checking in! There was no internet and no hair dryer! We would not stay here again.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Loretta

4 years ago

You would think being new year eve and for the cost of the room we would have got something tried to stay another night but wanted the same price way toi much for nothing

Business response:

Anonymous

4 years ago

Late check-in after 10pm is tricky We arrived at 10pm and the main issue is that the check-in desk was difficult to find. We parked our car in the garage which was clear, but then Lady luck check-in desk was not easy to find. Once we went to the desk, the check-in window was closed after 10pm and we were told to go to Isle hotel check-in desk via the phone on the desk. Then it's a little far to walk to the Isle hotel check-in.

Business response:

Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

Tina

4 years ago

Horrible place!! Horrible place to stay! Dirty rooms! People screaming down the halls all night. Ordered room service after 2 hours of calling and complaining they never showed up. Needless to say we starved all night. Night manager was rude, and didn’t care. I will never go back!

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

DARNELL

4 years ago

Upon check in i was charged a 75.00 deposit which was not advertised on their website r Hotels.com just told it was new

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Jessica

4 years ago

Business response:

Alexandria

4 years ago

William

4 years ago

The room was clean when we arrived. That'sabout the only positive thing I have to say. We ordered room serice and after waiting 2 hours called down to find out what was happening and told room service was not available. It would have been nice if the room service automated menu had told us that. My wife went down and gambled and while she was on a machine they had a power outage. It took them 2 1/2 hours to get someone to give her back her paper money.Because she couldn't remember the exact amount, they only gave her 1/2 of ... read more

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Dustin

4 years ago

Bad service all around. Rude service from hotel staff and casino staff. Staff are lazy and just stand around talking and not serving customers drinks or see if they needed anything

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.