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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
Horrible staff The staff was EXTREMELY rude and absolutely not accommodating even after they messed up my booking. Upon speaking with the supervisor he was even more rude and apprehensive than the associates at the front desk.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
We had to walk a mile to check in and the nerdy managers an ass hat!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Should have known it wouldn't be great when I tried to call about our reservation and got transferred twice, then disconnected. Then when I called back, I got someone in another state, not the state I live in, even though the phone number given to call had an area code of the state I live in. When we got there, the phones had no identification on them. None at all. Had to figure out how to call the front desk. Was told that unless we called downstairs, our room would not be cleaned (how were we to know to call downstairs to ... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
For a hotel being updated its not or done very very poor
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Fd
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
They sent us a text to check in at the other hotel and they were busy and rude. They were rushing and told us that we came to the wrong property (they are connected). Then we walked all the way through the hotel to find out they had service at our hotel. Everything was fine after that until we went to take a shower which was ice cold! Ran the water for 30 minutes and never heated up. Worst time here and never again
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
You had to walk thru the entire building, down stairs to sign in and check out. The air conditioning did not work, i have lung damage due to covid, and asthma and need air conditioning. I was having breathing difficulty due to elevation
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.