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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
Took us 2 hrs to find room workers kept telling us our room was in other building so we walked back forth. There was a casino so everytime we did something we had to go outside and go around to go back into building was a complete nightmare...The whole town is not kid friendly hard to even find a place he could go into to eat... over all i will not be going back again
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Terrible Lead Staff Nuvia We stayed at Lady Luck. Nuvia was the night Manager and is an overall very rude person. She was very rude to her staff when they accidentally hit the wrong button on the computer. I then confronted her and she ended up calling the police on me! Will never stay anyplace with staff like that.
Business response:
I'm so sorry that you had a less thank ideal visit, I will speak to this employee asap about this encounter and I do hope you will give us another shot. If you can respond with your name/phone I will be able to better serve you and make the situation right. Thank you
Our room was across from the elevators, there was a loud squeaking just about every 5 minutes. The bathroom had some type of disgusting, water staining under the sink.. also, took forever to get warm water for the shower (never got hot)
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Other guests made it impossible to sleep. Water was not very hot in shower. Bed only had 3 pillows
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Dont stay here Awful had to check in at isle hotel and walk with luggage forever room was dirty with clothes still in closet not sure if they even cleaned it
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
It says check in is at 3pm.When we got there they told us check in is really at 4pm and charged us to check in at 3pm. The rooms are pretty basic.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.