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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
Get directions
The front desk staff was very rude as was the one of the managers at the restaurant. We scanned the menu to order 75.00 worth of room service and after calling the front desk and them transferring me each time without listening to me a hour later I was told they don’t do room service on Saturdays! We then went down to get our food and waited another hour because our ticket some how got missed !!!! The manager was very rude not only to us but to his staff! I will never stay there again !!!
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Silly nickel and dimming hotel I paid for the hotel using hotels.com and they included services charges when I initially paid for the rooms. When I arrived they charged me an additional $14 service charge. I won’t be coming back.
Business response:
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!
We didn't care for the food . We ate at the isle and was very disappointed.
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
We did not like how you had to check-in. It was the most difficult check-in we had experience.
Business response:
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.
April stay on a warm day. The room was fine but it was 82 degrees in the room during the day and I was told they don't turn on the air condition until May. I was told to open the windows and one of the windows didn't have a screen on it. I also was not able to use the hair dryer in the bathroom. When I tried to use it tripped the plug and then the lights would not turn back on. They did come and fix that quick and had another safety plug in the room so was able to use the hair dryer in that plug with no issues.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
We Had the worst time ever here . I want to go into details but not enough room for it all
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.