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18989 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Customer service is redefined at this store! Meneleck Krishnan goes over and above - and beyond - to partner with clients for a truly outstanding outcome. He navigated our numerous obstacles and solved them seamlessly. With that work style, he's someone I would expect to be selected to move up in any company. With a can do attitude and the greatest smile, he's the one I turn to for guidance on a successful purchase.
I've been shopping at the Lamps Plus on Hawthorn Blvd in Torrance for many years and have always had a positive experience. Today, I went there with another complex problem and the entire staff, especially Meneleck, went above and beyond to find a solution. Excellent customer service and professionalism.
Hi, my name is HELEN and Ron. We went to Lamps R Us right at Hathorne and 190th St. today met this fabulous sales person named Bambi who took care of us. She showed us around gave us options and great pricing. I will make sure to stop by on my next rehab project thanks again.
Business response:
Thank you for visiting our Torrance store and sharing your feedback about Bambi. We hope you shop with us again soon!
Had such a great experience at Lamps Plus today! Ada Solano helped us. She was so knowledgeable. Can't say enough nice things about her tbh. She greeted us at the door and asked what we were looking for and she showed us everything that would work well in our space. She helped us find 3 ceiling fans, a dining room light fixture, and a bunch of bathroom fixtures. Highly recommend
I have a home in the Mandeville Canyon, and needed solid concierge service, as we were replacing around 15 fixtures including chandeliers, room lights, vanities. etc. Ada was Amazing!! She and I spoke on a Monday, and by Thursday had everything picked out, ordered, and half the order was delivered that Friday. After sending Ada a video tour, her recommendations were spot on. They were either ones she picked, or I was able to use the Lamps Plus website to see "similar items" to help me make educated choices. Ada was communic... read more
Business response:
WOW! We love to hear this type of feedback! Glad that Ada was able to assist you with lighting your home and we hope that you visit us again for your lighting needs.
Thank you very much to Bambi the store manager and her staff for their excellent customer service in helping me chose and ordering my floor lamp. I appreciate Bambi answering my online inquiry, before I stopped into the store.
Business response:
Glad to hear about your experience with Bambi! We are so glad that you had a positive visit in our store.
Not a lamp purchase, but an example of exceptional customer service. We have a lamp (not purchased from LP) that had its bulb socket wiring fry and needed to be replaced. The socket is silver colored to match the lamp itself. Guess what? Home Depot and Lowes only sell gold ones! I went into LP, was greeted by Bambi, who discovered that their spare parts also were only gold. She directed a service tech to "go in the back and find one" (which I'm pretty sure is code for "dissemble a for-sale lamp that DOES have a silver socket... read more
Business response:
We are thrilled to hear about your exceptional customer service experience at Lamps Plus. Thank you for your wonderful feedback.
I called and went to a couple of places for light bulbs for a vanity from Amazon. The lights were so bright. I called LAMPS PLUS and a woman named Armine Gezalyan. From the moment she answered, she was full of questions and answers for me. I drove there and we figured it out. Actually a lovely ending to my frustration of the correct lighting for makeup. What a helpful and caring and lovely Lady. Thank you so much! My dimmer is Perfect!!!!!! Happy everything for your future. Thanks, Terry Robbins
Business response:
We deeply cherish your kind words, Terry! We're thrilled to hear that Armine was able to assist you with your lighting needs. Thank you for sharing your positive experience with us.
We were considering ordering a fan online from another retailer, but we're old school and wanted to see if we could see something we liked up close. This store is huge, and has a nice selection of fans. Dave approached us with a friendly smile, and was so eager to settle a difference of opinion between the hubby and I regarding different bulb colors for a fan that he got down on the floor in his back to screw a sample bulb into a different light fixture!! He also pulled up the fan we originally liked, and it was considerably... read more
Business response:
Thanks for sharing your experience, Pamela F. We genuinely admire your positive feedback and are thrilled to hear about the excellent service you received from Dave.
Lamps Plus has a 4.4 star rating with 579 reviews.
Lamps Plus is open now. It will close at 8:00 p.m.