LoanCare, LLC

Barb W 

on BBB

6 years ago

Our mortgage was transferred from another company. They lost my payment even though they cashed the check and have cashed the second months check but is reporting me two months behind. Really deserves no stars. 

MzD 

on BBB

6 years ago

My loan was recently sold and is now being serviced by LoanCare. I didn't really care because our mortgage payment is on 'autopay' and I rarely interact with the loan servicing company. Well, the July payment allegedly wasn't received - although it left my bank account and was transmitted electronically (which nixes their excuse about mail service and paper checks). It's been 30+ days, my financial institution has sent the 'proof of payment' doc multiple times and I have spent countless hours on the phone... primarily becaus... read more

Kyle K 

on BBB

6 years ago

I had the misfortune of having my mortgage sold to this company. Loancare services Lakeview, LLC. They are all one big ******** ************* When I sold my home, they instructed our title company to mail a check for the loan payoff. Even with tracking info showing they received the check, they still refuse to close the loan. It has been over a month now and they continue to give me the run around and empty apologies for "losing" a 6 figure check. Meanwhile, they are collecting interest and charging me interest on money that... read more

Allison T 

on BBB

6 years ago

They should be closed down!!! They have taken my payments and not as applied them to my mortgage. I understand that many ****** customers have the same issue. I have been assured 8 times in the last 40 days that the payment will be corrected. Still not fixed. I cannot get anyone from management to return a phone call. I've held for over an hour but the line goes dead. 

Julie A. Reynolds 

on BBB

6 years ago

Absolutely terrible, unable to reach them, transferred to multiple people who have no idea what they are doing! Sitting on phone listening to staff discuss how to do something while they laugh. Unable to get on website today to make a payment, or do it over the phone. I have been paying my mortgage for 20 years with no problems, until this transfer. Received conflicting correspondence, and threatened with foreclosure. I will be fighting their incompetence to the end! Good luck to others dealing with them. 

Molly 

on BBB

6 years ago

I've been on hold for over 2 hours as my payment was misapplied. This is the second time I've had to hold and extremely long hold waits both times. 

Connie H 

on BBB

6 years ago

Awful company!! They must have had policy change this spring that they did not notify me about, Apparently now they only accept one payment a month and I had been making half payments every two weeks. The representative that I FINALLY got a hold of could not tell me when this new policy went into effect, "Just recently, I don't have the exact date". This has caused one of my half payments to be applied to my loan principal, and my account to become delinquent. :( The only way that I can try to get my "late" fee removed is to... read more

no 

on BBB

6 years ago

This company is ridiculous. I would love to be able to refinance with another bank. My loan company, ******* filed for chapter 11. My loan was purchased, taken over (however you phrase it) by this company. There statements are a pain to read. You can't get a simple # by looking at the statement. There customer service is ok once you get to them after spending 10 minutes trying to get passed *** automated service. I spoke with a customer service rep after they did not respond to my "contact us" box explaining the problem nume... read more

Jennie C 

on BBB

6 years ago

This place is HORRIBLE!! I also wish we could leave a no star comment! Have been trying MULTIPLE times to make payments on line and by telephone. We are told payment is processed only to have the code: BAD CHECK REVERSAL when we check our payment history on line. ABSOLUTELY HORRIBLE!