This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
OMG ! I'm very scare now is this a real company or scammers we are talking about my home here I called them so they could send me a mortgage statement stating my mortgage balance and payment and have not received anything should I keep sending them money? I don't know what to do ...
Cant believe they have not been shut down, my mortgage was transferred to them, they didnt pay my homeowners from their escrow, I paid myself,they will not refund me the cost of the premium even though it was transferred to them with the premium already collected in the account
Absolute nightmare of a mortgage company. My original mortgage was sold about 3 times in the first 90 days, ended up with this terrible terrible terrible company. None of their departments know what each other is doing. They say different things each time you finally get someone on the phone. They do everything they can to screw up your account, to accrue late fees and charges to pay your mortgage by phone or cashiers check or personal check or online. This is an absolute nightmare. Look at the Yelp reviews, I have never see... read more
One star is too many. This company is nothing short of Thieves! Since being transferred to them they have withdrawn 3 payments in less then one month. When I call they give me invalid reasons why they can't return the funds and/or say they will reverse them but it will take up to 14 days. After 14 days nothing. I call again to be told by a supervisor refund requires bank documentation. Seriously!! ******** I filed a complaint with ***********and warn anyone considering using them to think wisely and find another lender. I di... read more
I received a letter from my homeowners' insurance stating that the policy had been cancelled due to non-payment. After verifying that payment was indeed supposed to come from the mortgage company, in this case, Loan Care, I called to see what the issue was. I was told they "got the policy late, and were working on it" on Friday. Monday, I got a message that that Loan Care would be purchasing "hazard insurance" on my behalf because my insurance policy was expired. They actually had the nerve to threaten us over not having ins... read more
I would leave 0 stars if I could. My one star shall be awarded to the many, many customer service reps I have spoke to in the call center. They were very helpful. Not a sliver of that gold star is awarded to the cold email reply I got from "Customer Support" who titled their email to "donotreply" because obviously that seems like someones actual name. We worked with a very nice, local bank. Small. Modest. But could take on our new mortgage. I was extremely disappointed to have them sell it off and have a new company servicin... read more
This company is terrible! The company took out two payments in one month. I am on a fixed income and have no money for other bills or groceries. When contacted about the problem, the service agent said it would take seven to ten days before one of two payments was returned to my bank. No apologies. If you can take my money in one day, you can damn well return it in one day. I am looking for another loan company right now, bank or other source. Do not do business with this company. The service is poor and the right hand does ... read more
Awful, horrible, despicable company! They are basically scammers!!!! DO NOT HAVE ANYTHING TO DO WITH THEM. I don't know how they are still in business!!!
The government needs to step in a take over for these *********** Every month when I need to make my payment I have to call them. Their website always is having problems!!! When you call they are rude as ****. I always feel like I'm dealing with ***** from out of the *************
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.