LoanCare, LLC

Monica P 

on BBB

6 years ago

I too wish that I could give it a negative star. My loan was purchased, and hazard insurance is paid from an escrow account. I received a threatening letter (dated one week before it was postmarked!) stating that the insurance had lapsed, and Loancare was going to buy new insurance at possibly much higher premiums! My insurance agent sent the proof of insurance, and I uploaded it as well to make sure they had it. Then I received a confirmation letter that the insurance payment had been taken from the escrow account. I receiv... read more

Peter A 

on BBB

6 years ago

This company could care less about you. My mortgage was sold to them and they have been holding insurance funds and refuse to have an inspection done to release the funds. They are scammers and do not deserve to be in business. I may have to re finance in order to get rid of them. Horrible company. 

William D 

on BBB

6 years ago

Would give 0 stars if could. In early August, LoanCare made a $1,000 [+] property tax payment from my escrow monies on the day of my closing [which they knew about] for a rental condo in NJ. They could not explain why. After having the local township confirm the payment and having then returned the payment to Core Logic [facilitates property tax payments for Loan Care], Loan Care did not provide any explanation as to why my escrow monies couldn't be sent to me. Each time I called in the following weeks and months they blamed... read more

Justin L 

on BBB

6 years ago

I live in ****** City were we had hurricane Michael. I have been trying to repair my property for the past several months. They are slow to pay and slow to disperse for funds. When asked to be contacted by a manager they say 24 to 48 hrs. I never received a call back. they have horrible ******** service. I would never recommend this company to anyone. They don't care about anything thing but how to make a dollar. Horrible, horrible people. 

Jessica M 

on BBB

6 years ago

I agree with ****** B, if I could leave a zero star rating I would!!! I work for a title company and LoanCare, LLC is awful at returning payoffs. We request them in a timely manor and get nothing in return for weeks/months, and when we do it is for the wrong property. Customers/Clients get made at us because they think that we are not doing or jobs when in reality we are on the phone for about 1-2 hours A DAY with LoanCare begging them for payoffs. All we want is to pay LoanCare off so that we can break their customers free ... read more

Simone R 

on BBB

6 years ago

How is it earthly possible to be on hold for over 3 hours, without reaching anyone? Is there no pride in the quality of service you provide? This is quite telling in how a company values its customers. 

Mary C 

on BBB

6 years ago

This company has predatory practices and should be out of business. They bought my mortgage and failed to notify me until the account was in arrears. They have damaged my credit rating, even though auto payments have continually been processed from my checking account. 

Joseph M 

on BBB

6 years ago

The WORST of the worst !!!!!! My wife and I need help this mortgage company is digging us a biggest whole. Our original mortgage company sold our mortgage, it has been **** ever since. They have actually took money out of our payments. We sent proof with bank statements covering the checks. They never answered for 3 months then sent a letter saying it was fine all was good. NOW WE are 2 MONTHS BEHIND OMG. THIS is a night mare Not one person there is capable of doing any kind of business solution. NO MANAGERS they say yes wai... read more

George S 

on BBB

6 years ago

This company is horrible. They are saying the mortgage is **** more than it is every month. Reporting me to credit company. Has never sent me information on this. Won't talk to me about the loan. Tell me I need to pay the full amount, but won't give me information and tell me the amount I owe.