LoanCare, LLC

Kelly K 

on BBB

a year ago

Most unprofessional, incompetent company I have dealt with in my lifetime. My daughter called company prior to us applying 10 months ago asking if a non-military person could assume her loan. They said definitely yes. We completed the paperwork which is ALOT! We are professional individuals with great credit and good income. We let the 120 days we were told it would take to process the loan. Mind you, when we tried to call, and check on it after the 120 days, no one could provide you an update of what stage the loan was in a... read more

Tony S 

on BBB

a year ago

Loancare filed our Release of Deed in the wrong County. 7 weeks later I'm still waiting. Filed with Missouri Attorney ******** ******. 

Deanna T 

on BBB

a year ago

By far the worst company. I sent back docs two years ago and my name is still not listed as the borrower. No one responds. Just awful 

Jaclyn W 

on BBB

a year ago

-1 billion stars. This company is run by the devil. Everyone who works for them are demons. The customer service should be called the scammers line. They constantly lie, embezzle, gas light, and manipulate you, while blaming you and putting you through literal hell. I was completely scammed by them and had to file bankruptcy to save my home. Through lies and deceit I was told I was in a mortgage assistance program. It never even existed. My home went into foreclosure without even telling me, they stopped paying my HOI, so th... read more

Eric B 

on BBB

a year ago

Absolute nightmare doesn’t even come close to describing this worthless mortgage company. They have made dealing with a hail damage claim so incredibly difficult. I have requested to speak to a supervisor three times and I’ve never received a call back. I filed complaints and I never get anyone to do anything. They won’t release checks so that I can pay my contractors even though they have the information they need. I did not ask to be a customer of Loancare. To my fellow veterans and police officers, stay as far away from t... read more

Daniel R 

on BBB

a year ago

Awful customer service. They feel predatory how they double bill an account every month hit you with penalties after 1 payment process but then the other dont due to the fact i made the payment already. Then charge fees on the next payment. This feels intentional and now they force me to mail in a payment every month? Something feels corrupt and intentional seeing in the reviews that this has happened to so many other people. Theres noway this is a coincidence. 

Christopher L 

on BBB

a year ago

This company made it very difficult to release the funds to fix my home after a hail storm. I contacted all of the senior leadership and got no where. I am filing a complaint with the FTC over their fraudulent practices. 

Darbie B 

on BBB

a year ago

Hope you never have an insurance claim while they are your mortgage company. Request something and you send it. They say they got it. A few days later it's somehow gone missing. Been going through this for 11 months!!! They hold your insurance money hostage and make every excuse not to pay it to you. My insurance company has said multiple times this is by far the worst mortgage company to deal with. All while my house is still getting destroyed. Orginal cost of repairs was $***** now close to $**** in repairs due to cost of ... read more

John R 

on BBB

a year ago

Awful. Zero flexibility on how to pay. I want to pay my variable loan on the two payments per month method -- they can't accommodate. Tried to pay extra principal -- went in as interest. What a mess. They have me over a barrel because I can't refi away. Thinking of options for some sort of lawsuit.