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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolutely outrageous on charges and never takes out payments when they are supposed to. No one knows anything when you call, just run and go with another company if you can. Almost every comment on this page, I’ve had the same issues and experience.
Business response:
Sorry for any inconvenience you've experienced. Please reach out to us at socialsupport@loancare.com so we can assist you further.
Loan care is the worst, they lie and no one knows how to do their job. They delay delay and delay. We have been trying to work with them for the pass two year's to get this Mortgage straighten out due to doing a forbearance during covid. This company has absolutely no clue what they are doing. My husband is a retired veteran 100% disability due to military medical issue's. He has been working for ***** *********** for 17 year's this year it will be 18 Year's. And this company lied to the VA representative telling them the re... read more
Business response:
Sorry for any inconvenience you've experienced. Please reach out to us at socialsupport@loancare.com so we can assist you further.
Absolute worst mortgage company I have ever dealt with. Customer service is a joke, no one knows what they are doing there.
Business response:
Sorry for any inconvenience you've experienced. Please reach out to us at socialsupport@loancare.com so we can assist you further.
They continue to pull money out of my account after being told to take me off autopay taking multiple payments out of my account after i have paid telling me that I haven't when I have confirmation stating I have plus letter from them stating i was ahead on payments never been late or missed one but still giving me fees for missed payments
Loan Care must be run by mobsters!!! They litterly add fees to or mortgage they steal from the escrow after poking we had insurance they the pnortgage payment since they took over the loan has increased so much I can’t manage it I have given them over $**** dollars in the last few months and they said we are still behind they even had someone looking to see if we abandoned the property how can they still be in business they should be in a federal prison for stealing and unfair practices and they are Shady at best. Is there a... read more
WORST MORTGAGE COMPANY! Our story is similar to many of the other customers. We have issues since they started servicing our loan they have poor customer service - They keep denying that we have sent them proof of flood insurance coverage, after several calls they acknowledge the receipt of Proof of Insurance but the told us the insurance is not acceptable due to insufficient coverage. When we brought to their attention that coverage amount is on the 3rd page of the policy and then after reviewing the representative said yes... read more
I recently had a frustrating experience with Loancare that I feel compelled to share. After paying $***** towards my account in July , I expected a straightforward process. However, not only did they refuse to credit my account, but they also have not returned my money. Customer service has been unhelpful, with long wait times and vague responses. I’ve followed up multiple times, but my concerns remain unresolved. It’s incredibly disappointing to deal with a company that doesn’t prioritize customer satisfaction or accountabi... read more
I had gone into a forbearance plan and on my home page it had stated that August and September were paid (in green on. my homepage). To my surprise when I pulled up my September statement I had seen that I had owed the full balance . When I inquired why my page would state that the previous two months were paid no on could answer the question and all that they could state was "that's so strange I don't know why it would say that." I hope they can recognize how that could be deceiving. This was their error and the only soluti... read more
ZERO STARS, NEGATIVE STARS... My loan was sold to this company, and since then it has been the worst experience of our life. We have lived in this house 3 years, and our mortgage was sold about 6 months ago and it has been the worst 6 months of our life. Since changing to them, our mortgage has went up $*** they keep raising our escrow more and more every few months. We changed insurances, and PAID back the other insurance money into our escrow and they are still counting it against us because it went in to the negative even... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,406 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.