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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Can I leave a zero? Poor communication, poor response time,poor customer service. Living a nightmare due to them not recording my reconveyance!!
Hate I was switched to them without any type of notifications from anyone on the switch. I filed exempts from 2019-2023 which lowered my taxes which lowers my mortgage because of change in my income & disability statistics decreased my taxes but to no avail has anything changed as of yet 6/2025. It's always a different story with the operators, steps to be taken, steps to be taken. I bet if I owed I'd talk to someone that doesn't have a repeat button I'm their mouth. I've NEVER in 6 1/2 years been late paying my mortgage & e... read more
Customer service is a waste of time. Will not send you a payoff statement and keep lying to you saying they did. Holding up on closing for a week now. Worst company ever.
This company is absolutely the worst! I hate that my loan was transferred to them. I entered into a repayment agreement for one month while I was facing hardship and set up automatic drafts as agreed. However, my escrow payment increased significantly, which raised my monthly payment. Instead of notifying me about this change, I was hit with missed payment notices because my prearranged auto-drafts which I was explicitly told I couldn’t cancel once scheduled were no longer enough to cover the new amount. This led to late fee... read more
I live in Florida and was impacted by both recent hurricanes. Loancare offered a program to help with payments while we recovered. I was in Loancare approved forebearance and they did eventually approve moving the payments I missed to the end of the loadn term. This was great until I got a notice that my credit had been impacted. Loancare reported me to the credit bureaus for not making a payment in 90 days while I was in approved forebearance by them. While all the forebearance process was taking place I aske dmany many tim... read more
What ever you do, save yourself a whole lot of trouble, do not us loancare. I have tried over and over to get help from them, i have spent over 10 hours on the phone with them and talked to supervisors, they have escalated my problem 4 times and yet nothing has been done. I was told last year that my mortgage insurance would come off may 2025, I called to take it off and now they tell me it will not come off until march 2026, now they tell me i have to get an appraisal and they will only use one company that has already lied... read more
They are handling my hurricane claim money for repairs and have failed at resolving issues with their customer service team and processing of my repair paperwork. Their website not only does not reflect any issues that they may have with the paperwork but their customer service team don’t even properly look at your paperwork. They have canceled the payment twice over errors where it should not have been canceled and my home is at ***. It should all be done in a good timely manner. I’m going on nine months out from the hurric... read more
Beware of Loancare!! During Covid we had to assist family with financial support and had no choice but to enter forebearance for approximately 14 months.. at the end of forebearance Loancare sent us a packet with a mortgage modification telling us to sign and initial and return by FedEx by a certain date (because of Covid spacing restrictions nobody from Loancare walked us through the new terms of our mortgage as is normal when signing mortgage loan documents).. we did this and have been current with our mortgage payments si... read more
They have us so upset. They acquired our loan 3/7/2025 and it has been a nightmare. They keyed in the wrong account number and said our payment was returned. I asked to repeat the number and they had the wrong account number. I just don't know what to do anymore with these people. Any suggestions? It's actually a zero star rating.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.