LoanCare, LLC

Kim D 

on BBB

a year ago

Just received the most confusing letter from this crazy company. My loan is being transferred from Loancare to Loancare- in 2 weeks. I’m sure new account numbers will be involved, but that’s for us to figure out. They won’t willingly give you any information that might be helpful… maybe a statement that says nothing has changed on your end my dear customer so keep sending me money monthly 

Donny S. 

on BBB

a year ago

Horrible Mortgage Company! Dishonest and no concern for you as an individual. Run away from this company!! 

Lance N 

on BBB

a year ago

Agreed, Zero Stars if possible!!! Every experience I have had with LoanCare has been horrific! Their online system is garbage, constantly locking me out of my profile. When you call into the IT/Customer Service they are unable to address your concerns. They create a "Ticket" and are suppose to fix the problem. HA!!! they fix noting! Every time I try to login to the online portal it is like Groundhogs Day, New day but same problems. Additionally, when my insurance renews there seems to be endless problems getting Loancare to ... read more

Robert M 

on BBB

a year ago

TERRIBLE!! I received notice that my loan was sold and as a result I had an escrow refund. I called the number on the LoanCare notice and the number was invalid. After making several calls to other offices, I was told I could only receive MY MONEY if I emailed the person on the notice. I tried to email that person but the email was invalid. After calling again I was given a generic email. Several weeks later, I called to confirm receipt and once again was told I could not get in contact with that office. The operator said it... read more

Dottie L 

on BBB

a year ago

zero stars. company is unresponsive to complaints and financially punishes customers for their errors. The latest manipulations against the consumer seems to be limiting options to make payments. Agree with other who say they should be investigated, the A+ rating sounds WRONG when they have a 1.06 out of 5 on over *** ******** ******. *** *** *** ******* 

Tyrone G 

on BBB

a year ago

This has been the worst experience I’ve ever had with any company in my life. I’m a disabled veteran currently under a VA loan. My AC unit went out in May/June of last summer and I had to pay a huge deductible to have it replaced. I contacted Loancare LLC the following month to request some assistance. I’d never requested any assistance or been late on a payment prior to the request. I was told at that time that I would have to be no less than two months late before they would be able to assist me. They said I could still fi... read more

Candace T 

on BBB

a year ago

Worst experience with a mortgage company ever!!! The insurance department is so unprofessional and uneducated. Made changes to my insurance and they refused to acknowledge these changes or make the changes on my escrow account. They refused to remove a wind policy even after 2 weeks I cancelled it. They continued to charge me an extra $***/mth for a policy that has been cancelled! I’m diligently working on getting rid of this company altogether. They are money hungry and fraudulent! 

Shakita C 

on BBB

a year ago

I have been with Loan Care or ******** Loan Servicing LLC. since May 4, 2021 and I have never been 30 days late with this mortgage company. One month I decided to make a payment online because I was reviewing my account details. When I made my payment online and selected the account number from which to process my payment and selected "Submit" something happened in the process. I kept checking my bank account and the payment was not processed. When I called Loan Care they informed me that my check was returned. I told them t... read more

Matt B 

on BBB

a year ago

This has to be the worst mortgage company around. If you can, cut your ties now!!! These snakes will cut you off at the knees every chance they get!!!