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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I recently had to contact LoanCare to inquire about an issue with my mortgage. I was told to get help I would have to be late on my payment and incur a late charge ($56.00). I explained to the representative I was trying to be proactive and get a solution. I was told to visit the website at least four times and I explained that I did and that was why I was calling. I advised them of the information I was reading on the website and the representative was not familiar with the information and stated they could not help. During... read more
After 32 years of building my credit to 800, I wake up this morning to see fall to 634. Loancare reported a delinquency of 30 days which is not possible. I have made every payment since I moved to my home in December. Rocket Mortgage plays a part in this too. Out of nowhere, they sold my loan to Loancare without consultation. Regardless, they destroyed my credit and I cant even create an online account with this company. Super shady! No wonder their rating is a 1.06. Nothing but crooks. Do not under any circumstances do busi... read more
By far, the worst mortgage company Ive ever dealt with. ******** customer service. If you have an ins claim, plan to use your own money for repairs. They do everything they can to make the process as difficult as possible. Terrible communication and things were told to me inaccurately on many occasions during the past 6 months. They kept $27,000 of mine held in escrow. You cant speak yo a supervisor. Their answer for everything is 5 days or 10 days.
Can I leave a zero? Poor communication, poor response time,poor customer service. Living a nightmare due to them not recording my reconveyance!!
Hate I was switched to them without any type of notifications from anyone on the switch. I filed exempts from 2019-2023 which lowered my taxes which lowers my mortgage because of change in my income & disability statistics decreased my taxes but to no avail has anything changed as of yet 6/2025. It's always a different story with the operators, steps to be taken, steps to be taken. I bet if I owed I'd talk to someone that doesn't have a repeat button I'm their mouth. I've NEVER in 6 1/2 years been late paying my mortgage & e... read more
Customer service is a waste of time. Will not send you a payoff statement and keep lying to you saying they did. Holding up on closing for a week now. Worst company ever.
This company is absolutely the worst! I hate that my loan was transferred to them. I entered into a repayment agreement for one month while I was facing hardship and set up automatic drafts as agreed. However, my escrow payment increased significantly, which raised my monthly payment. Instead of notifying me about this change, I was hit with missed payment notices because my prearranged auto-drafts which I was explicitly told I couldn’t cancel once scheduled were no longer enough to cover the new amount. This led to late fee... read more
I live in Florida and was impacted by both recent hurricanes. Loancare offered a program to help with payments while we recovered. I was in Loancare approved forebearance and they did eventually approve moving the payments I missed to the end of the loadn term. This was great until I got a notice that my credit had been impacted. Loancare reported me to the credit bureaus for not making a payment in 90 days while I was in approved forebearance by them. While all the forebearance process was taking place I aske dmany many tim... read more
What ever you do, save yourself a whole lot of trouble, do not us loancare. I have tried over and over to get help from them, i have spent over 10 hours on the phone with them and talked to supervisors, they have escalated my problem 4 times and yet nothing has been done. I was told last year that my mortgage insurance would come off may 2025, I called to take it off and now they tell me it will not come off until march 2026, now they tell me i have to get an appraisal and they will only use one company that has already lied... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.