This profile has been claimed by the business owner or representative.
LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Loan Care must be run by mobsters!!! They litterly add fees to or mortgage they steal from the escrow after poking we had insurance they the pnortgage payment since they took over the loan has increased so much I can’t manage it I have given them over $**** dollars in the last few months and they said we are still behind they even had someone looking to see if we abandoned the property how can they still be in business they should be in a federal prison for stealing and unfair practices and they are Shady at best. Is there a... read more
WORST MORTGAGE COMPANY! Our story is similar to many of the other customers. We have issues since they started servicing our loan they have poor customer service - They keep denying that we have sent them proof of flood insurance coverage, after several calls they acknowledge the receipt of Proof of Insurance but the told us the insurance is not acceptable due to insufficient coverage. When we brought to their attention that coverage amount is on the 3rd page of the policy and then after reviewing the representative said yes... read more
I recently had a frustrating experience with Loancare that I feel compelled to share. After paying $***** towards my account in July , I expected a straightforward process. However, not only did they refuse to credit my account, but they also have not returned my money. Customer service has been unhelpful, with long wait times and vague responses. I’ve followed up multiple times, but my concerns remain unresolved. It’s incredibly disappointing to deal with a company that doesn’t prioritize customer satisfaction or accountabi... read more
I had gone into a forbearance plan and on my home page it had stated that August and September were paid (in green on. my homepage). To my surprise when I pulled up my September statement I had seen that I had owed the full balance . When I inquired why my page would state that the previous two months were paid no on could answer the question and all that they could state was "that's so strange I don't know why it would say that." I hope they can recognize how that could be deceiving. This was their error and the only soluti... read more
ZERO STARS, NEGATIVE STARS... My loan was sold to this company, and since then it has been the worst experience of our life. We have lived in this house 3 years, and our mortgage was sold about 6 months ago and it has been the worst 6 months of our life. Since changing to them, our mortgage has went up $*** they keep raising our escrow more and more every few months. We changed insurances, and PAID back the other insurance money into our escrow and they are still counting it against us because it went in to the negative even... read more
Most unprofessional, incompetent company we have dealt with. They messed up our escrow for taxes. My husband is a disable VA and is exempt from certain property taxes. They adjusted our mortgage with the anticipation that Loancare will receive paperwork from the that was not clarified to us that was needed. The only thing they asked as proof was for the VA letter which was submitted. LoanCare still payed out the property taxes for 2024 leaving us owing escrow. We were told to complete a form for a mortgage mortifications and... read more
This company is terrible. They do not listen. They made an error in my payment and I am being punished for their error. Their customer service is a joke. If they make a mistake, you are punished.
ABSOLUTELY HORRIBLE, LIERS , THEIFS , RUDE , INCOMPETENT, CANT DO THERE JOB BEEN WAITING FOR PAPERWORK SINCE NOV 2023 STILL WAITING FOR IT . SELLING MY HOUSE BEING-CHARGED ******* FOR A HOUSE I PAID ******* 5 YEARS AGO MORTGAGE WAS ONLY ******* AND AFTER PAYING $******* THEY ONLY TOOK OFF $ ****** BEEN WAITING TO HEAR FROM A MANGER , SUPERVISOR FOR MONTHS , CALLED AGAIN WEDS SINCE IM CLOSING ON MY HOUSE THEY SAID THEY WOULD CALL BE BACK THURSDAY ITS NOW SUNDAY . HOW ARE THESE FOOLS STILL IN BUSINESS SOMETHING HAS TO BE DONE ... read more
Absolutely horrible company. If you find that your mortgage has been sold to Loancare you need to get away from them. Predatory at best, and that's trying to keep it nice.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.