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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LoanCare is horrible and should not be in business. They were late paying my taxes in March 2019. Therefore a penalty fee was assessed. After several phone calls and mailing them documents to their tax department , nothing was done and I had to pay the late fees of 324.54 due to receiving a letter that my home would be put up for Sheriff Sale. It was their responsibility and not mine...BUYER BEAWARE!!!!!!!!!!
LoanCare is the worst mortgage company I have ever dealt with. They don't even deserve a single empty star. In late December 2022, my house in Temple, Texas was flooded due to a burst pipe on the third floor caused by an extreme cold spell at night. The house is large, over 4,300 sq-ft, and three stories. We were not home at the time, and the house sustained flood damage. Our insurance company issued a payment of about $******* for the flood damage, which we received 14 months after the incident occurred. We fully repaired t... read more
Worst company I have ever dealt with. First I tried paying off my mortgage on line and was told they couldn't accept a payment that large online. It was less then twenty thousand dollars. Then I sent them a check for the exact amount and it was sent back because the "numerical number didn't match the written number" which it did. Then I tried calling and got the the run around. I filed a complaint with the ******** ********office here in NY, I suggest you do the same.
I try to pay $**** to principal and get an email confirmation about $**** payment. I try to log into the website to see what went wrong, and I can't even log in. These guys give zero ****about "customers".
My loan was sold against my will to this company who has zero option for payment besides monthly ....I'm drowning in one large payment every month.... I have to chose which days I will eat so I can save enough to make my payment .... * **** *** ****** *** **** *** **** ***** ****** ** *****
I am writing to express my extreme dissatisfaction with the abysmal customer service provided by LoanCare. My recent experience attempting to address a simple query has left me utterly frustrated and disillusioned. After enduring a torturous 20-minute phone call, I found myself stuck in a mind-numbing loop of automated messages, interspersed with brief interactions with human representatives who proved to be of little help. Despite repeating my information ad nauseam, I was repeatedly transferred back into the same infuriati... read more
This company should not be rated as an A+ under the BBB. As a member myself with an A+ rating Loancare doesn’t come close to it. How can you have all these horrible reviews and nightmare stories and yet they’re still in business. Glad to see we aren’t alone, but I’ve never heard of a company where their own staff can’t reach any executives nor corporate! But in several request and no answer, I bet if they were missing money and not able to go to their homes at night; something will get done. Calls are recorded and yet everyo... read more
I am a separating veteran moving across the country and trying to conduct a ** ****assumption to a ************buyer. My buyer and I have been in close contact throughout this entire process. When we contacted LoanCare to initiate the assumption, we were sent a package via email with vague instructions and no official point of contact. We were told to fill out the package and email it to their servicing email address. A week later, we called for a status update and was informed the email inbox was not regularly monitored. I ... read more
I would give zero stars, if possible. I cannot stand this company, IF you can ever get somebody to answer the phone they are zero help anyway. Nobody has any answer and cannot help you. They have told me multiple times that my mortgage has been late, when it was not. They have even gone so far as to threaten to take my home away, but when I call to speak to somebody on the phone about the situation they tell me that I am in no danger and that they have my payment so they have no idea why I am receiving these letters. It is a... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.