LoanCare, LLC

Melissa T 

on BBB

a year ago

Impossible to contact via web, email, or phone. The processed my mortgage FOUR times when I already had paid and nothing was due. The first two drafts went through and the second failed due to insufficient funds and I was charged fees by my bank. They said they were sending a refund months ago that I have yet to receive. Fortunately my mortgage has changed servicers, but they also sent the wrong info to the new servicer, who then tried to charge me a fee based on wrong info. I called and they had it resolved in 3 business da... read more

Sarah G 

on BBB

a year ago

Never wanted to be moved from my previous loan company. LoanCare is awful!!! No one knows what they are doing. Was emailed that we would be moved over to them. If that months bill was paid we would not be charged. They charged for that month, we called, complained. They claimed they hadn’t received all our info from previous company. Why the hell would you charge half way into the new month without checking it was paid!!! They repeatedly lie, we did not want to be on auto pay with them. Did not trust them. They charged again... read more

Margaret L 

on BBB

a year ago

Communications are poor at best. Have been trying to get reimbursed for repairs due to Hurricane Helene. 4 months so far in battle to get reimbursed. I have lodged 2 complaints internally already. Now they are filing an exception to their policy which will take 7-10 more business days. Twice they have i formed me a check is on the way, no check ever arrives and they don't contact me to let me know there is yet another problem. 

Danny G 

on BBB

a year ago

customer service is the worst, they took double payment and cant give it back have to mail a check but need bank statement first but they ca post it that they received it and it cleared give a web site to go to that i still have not found hours on phone with multiple people and still nothing just the worst i have ever seen. i never asked to be with them just got sent to them. be very aware of this company and all reviews say about same thing 

jesus e 

on BBB

a year ago

zero stars zero customer service how is this buisness still operating they lie & scam people increasing false public tax records & everything increases in their statements escrow taxed tripple they cant give you an anwser & stop taking your calls and or emails they wont summit the correct up to date documents they ask to correct your bill & keep trying to scam you for more more money how is this legal corruption as we see with ***** **** robbing investigations should be done asap 

Matthew C 

on BBB

a year ago

Don't expect them to process your payment. Expect them to give confirmation that you did, and then charge you late fees for consecutive billing cycles. STAY AWAY FROM THIS COMPANY AT ALL COSTS. 

Christopher Y 

on BBB

a year ago

This company is absolutely horrible. My loan was paid in full through a refinance. Customer service insists they sent out a refund from my escrow on 12-31. As of 1-11-25 I still have not received the check. What is interesting however is that today on 1-11-202 I received a letter regarding the summary of the escrow account for the past year dated 1-2-2025. Why would that letter be received before the check? They insist they cannot control the mail. I have received several checks in the mail from many companies over the years... read more

Sandra T 

on BBB

a year ago

These people are bottom feeders. Have been fighting them in court in New Jersey as they have been trying to retain ownership of my house via fraudulent means 

Jamie M 

on BBB

a year ago

Absolutely outrageous on charges and never takes out payments when they are supposed to. No one knows anything when you call, just run and go with another company if you can. Almost every comment on this page, I’ve had the same issues and experience.