LoanCare, LLC

Robert N 

on BBB

a year ago

LoanCare, LLC probably has the distinct honor of gathering the most incompetent (or evil) group of people ever assembled to form a company. They seem completely incapable of depositing a loan payment, even when mailed at least a week or more early, and yet they never have a problem charging a $**-dollar late fee for THEIR incompetence. When called they will acknowledge their error and seem most willing to help, but don't be fooled: as soon as they are off the line your conversation has been erased from their memory and it's ... read more

Darlene R 

on BBB

a year ago

Loancare is the worst lender we have had. They didn’t pay our property taxes the entire time we were serviced with them. This error caused penalties and late fees that we had to cover to prevent foreclosure. We have been trying to recover our funds but Loancare refuses to pay us the money that is owed to us! 

Stacy E 

on BBB

a year ago

We asked for a modification on our loan. They sent us paperwork that had to be notarized. The notary filled out the information to their understanding. We sent the paperwork package back, and 5 times Loancare sent it back to us because the notary made a mistake. The multiple notaries we used said they have never seen such a confusing form to fill out. Loancare said this last paperwork was still not correct and said it was too late and would not send the paperwork again. They don't care if we lose the house. I asked what the ... read more

Chris B 

on BBB

a year ago

Just calling in was torture. the hold "music" is a looped attack on people who have a debt. I just have a question. and after 15 min, the phone call just hung up? I guess these people suck? 

Cas H 

on BBB

a year ago

Worst company ever. If I could go back in time and never sign that line I would. My mortgage has gone up $*** in two years. They had zero options for me coming out of forbearance during Covid. They were forced to find me an option and it is not affordable. It feels like they are trying to take my home. They refused to work with me, but on the second you better believe that I’m getting calls and emails telling me that I am in a delinquent. I have until the 15th. I am not delinquent. There’s no customer service. their agents y... read more

Diane F 

on BBB

a year ago

LoanCare is horrible and should not be in business. They were late paying my taxes in March 2019. Therefore a penalty fee was assessed. After several phone calls and mailing them documents to their tax department , nothing was done and I had to pay the late fees of 324.54 due to receiving a letter that my home would be put up for Sheriff Sale. It was their responsibility and not mine...BUYER BEAWARE!!!!!!!!!! 

Isik K 

on BBB

a year ago

LoanCare is the worst mortgage company I have ever dealt with. They don't even deserve a single empty star. In late December 2022, my house in Temple, Texas was flooded due to a burst pipe on the third floor caused by an extreme cold spell at night. The house is large, over 4,300 sq-ft, and three stories. We were not home at the time, and the house sustained flood damage. Our insurance company issued a payment of about $******* for the flood damage, which we received 14 months after the incident occurred. We fully repaired t... read more

ROBERT B 

on BBB

a year ago

Worst company I have ever dealt with. First I tried paying off my mortgage on line and was told they couldn't accept a payment that large online. It was less then twenty thousand dollars. Then I sent them a check for the exact amount and it was sent back because the "numerical number didn't match the written number" which it did. Then I tried calling and got the the run around. I filed a complaint with the ******** ********office here in NY, I suggest you do the same. 

Phil S 

on BBB

a year ago

I try to pay $**** to principal and get an email confirmation about $**** payment. I try to log into the website to see what went wrong, and I can't even log in. These guys give zero ****about "customers".