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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst customer service. Call the company and the computer tells you that your social security number is wrong. Or your zip code is not correct. Can’t get past that to even begin to speak with anyone on the phone.
I can't pay my mortgage. I don't know what to do. They're website is gone and they won't answer the phone.
I need someone to call me back or let me know how to make my payment it's been 2 weeks now and can't access website and no answer when calling. Is my information compromised due to security breach? Why have I not received any communication from Loancare?
I have been unable to reach the company by website / phone for a week now. I've been using this company since i bought my house 10 years ago and never had this problem. What bothers me is my mortgage is due on the 1st and they have not sent out ANY type of notifications on how to pay while they are having issues with their site and phones.
I need someone to call me back ASAP from this company. I have tried calling them for days and it is saying they have had a security breach. My taxes haven't been paid but they sent me an overage check. I have emailed them and I get an error message. This is insane. I hate that we picked a great mortgage company and then they sold it to LoneCare.
Nonstop runaround trying to get insurance funds released to begin restoration of my property after tornado damage. I have submitted and re-submitted every document they required and each has been approved. Still no check sent. I spend each week for the past 3 months calling and talking with different people that have zero ability to actually help when you call them. This is the most miserable company to deal with. They are somehow able to hold your insurance funds for as long as they want with no recourse. Next step is retai... read more
I'd like to begin this review with the facts: On October 11th, 2023, had a house fire that my insurance company (******** ****) deemed a complete loss. October 27th, 2023, I called Loan Care - Amanda/Miranda (customer service) to verify they received the overnighted check. This very nice rep, informed me that the check was received but be because I was not rebuilding my home, the claim check would need to be endorsed by me. She overnighted the check to the hotel for next day delivery, which I received and endorsed. Nov 2nd, ... read more
Business response:
Abigail, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
1 star too many. My insurance renewal increased by $***** effective July 2023-July 2024. Such increase created a shortage in current escrow balance, which is absolutely understandable. I called to ask for the date of the escrow analysis, I was informed it’d be in October 2023. Same as it was in 2022. For September 2023, I paid into escrow an extra $***** to help offset the shortage when insurance premium was paid in July 2023. Then for October 2023 and prior to the analysis, I paid another $***** anticipation for analysis re... read more
Business response:
Ed, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. LoanCare
This company is awful and their online portal is the worst thing I've ever seen. All NORMAL people want to do is login to their account and see the current status as well as transaction history. You CANNOT do that with their portal. Instead they have implemented a dedicated marketing portal (fastlanefi.com) to your initial login. You can only see your loan payment due on this site, the rest is nothing but marketing. This is, in my opinion, a scam and is not the behavior of an ethical financial institution. In order to see yo... read more
Business response:
Dear Jeff, Thank you for your correspondence, received on November 6, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.