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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Loancare is the worse mortgage. You call you have to go through all kind of prompts and customer service is extremely rude. I have been hung up on several times and the agents act like they are too busy to help you with your concerns. The government needs to shut down this company.
This is the worst company we have ever dealt with. We had a mortgage with another company and got a letter saying the loan was being sold to Loancare in November 2023. We paid off our loan to our original company October 2023 and got a mortgage release letter etc. Then December Loancare starts calling us saying we are behind on our mortgage. It took months to get them to admit that our loan was in fact paid. Then we start getting more calls and they had created a new account number for the same mortgage. So once again we had... read more
Terrible customer service. Online system is garbage and the people that you can chat or call do absolutely nothing to help the customer. After having a catastrophic flood in my home, they have been the hold up to me fixing my basement by freezing the funds sent to me and LoanCare by the insurance company. You know it is pretty bad when the insurance company is heads above this mortgage company. Do not use - stay away at ALL costs!
Just received the most confusing letter from this crazy company. My loan is being transferred from Loancare to Loancare- in 2 weeks. I’m sure new account numbers will be involved, but that’s for us to figure out. They won’t willingly give you any information that might be helpful… maybe a statement that says nothing has changed on your end my dear customer so keep sending me money monthly
Horrible Mortgage Company! Dishonest and no concern for you as an individual. Run away from this company!!
Agreed, Zero Stars if possible!!! Every experience I have had with LoanCare has been horrific! Their online system is garbage, constantly locking me out of my profile. When you call into the IT/Customer Service they are unable to address your concerns. They create a "Ticket" and are suppose to fix the problem. HA!!! they fix noting! Every time I try to login to the online portal it is like Groundhogs Day, New day but same problems. Additionally, when my insurance renews there seems to be endless problems getting Loancare to ... read more
TERRIBLE!! I received notice that my loan was sold and as a result I had an escrow refund. I called the number on the LoanCare notice and the number was invalid. After making several calls to other offices, I was told I could only receive MY MONEY if I emailed the person on the notice. I tried to email that person but the email was invalid. After calling again I was given a generic email. Several weeks later, I called to confirm receipt and once again was told I could not get in contact with that office. The operator said it... read more
zero stars. company is unresponsive to complaints and financially punishes customers for their errors. The latest manipulations against the consumer seems to be limiting options to make payments. Agree with other who say they should be investigated, the A+ rating sounds WRONG when they have a 1.06 out of 5 on over *** ******** ******. *** *** *** *******
This has been the worst experience I’ve ever had with any company in my life. I’m a disabled veteran currently under a VA loan. My AC unit went out in May/June of last summer and I had to pay a huge deductible to have it replaced. I contacted Loancare LLC the following month to request some assistance. I’d never requested any assistance or been late on a payment prior to the request. I was told at that time that I would have to be no less than two months late before they would be able to assist me. They said I could still fi... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.