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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
LoanCare received my insurance check over 7 months ago with an additional check 3 months ago. Every time I submit documentation they have a reason to not cut me a check the have my house repaired. The only help is the poor call center people that have to make excuses for their company’s inability to send me my money. There is no way to get past the call center people and they refuse to give a phone number to someone that can help.
Business response:
Doug, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Unethical business practice I removed automatic payments and still received auto withdrawal. I set up a payment only only which it wasn't attempted to be withdrawn until 10 days later. And in the process I received more late fees. I called today because when I get out by 12 hour shifts I try to make a payment the website is down. I was informed today that I need to be sending my payments via certified payment method. However in my case I attempted to received methods of sending my payment one representative mentioned I can s... read more
Business response:
Dear Julianna, Thank you for your correspondence, received November 3, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
If I could get them zero stars, I would. This company is the absolute worst servicer I have ever dealt with. I just refinanced my home for a higher interest rate for the sole fact of not ever having to deal with them again. Their practices are outdated. They have terrible customer service. And they have been holding a claims check for my property that they have interest in for over a year. I have been without flooring and a shower in my home for over a year because of their horrible customer service, outdated practices and e... read more
Business response:
Jodi, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
My TIAA HELOC was sold to LoanCare by ********without my knowledge or consent years ago. This line is secured by retirement funds at TIAA. I’ve used about 1/3 of the line and I make regular payments for which I have receipts. Today I received a letter from LoanCare saying they’re calling and closing the line due to nonpayment. I will have to hire an attorney. I complained about this company when TIAA went into business with them but I knew it went no where so I made the mistake of not refinancing. This is a horrible dangerou... read more
Business response:
Johanna, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Total Fraud Company! I Don't Trust them with my money at all! Every payment I have to double check their calculations! They need to ve shutdown.
Business response:
Humberto, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Loancare has been horrid since Covid. Working to sell house as Covid has made me permanently disabled and requested payoff which seems right after having mortgage 6 years. Well realtor checks assessor and finds a hud lien for $****** we know nothing about. Says was from pandemic time and what we were told was after forbearance they would just add on a year and put the balance at the end of the loan. Nothing was ever said that it was a separate thing. On top of that somehow with the $****** lien and our payoff it now $****** ... read more
Business response:
Nikki, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
This company is a nightmare to deal with. Had the misfortune of my bank over-paying them by a significant amount (extra zero!) for my mortgage. While they have acknowledged that they have received the money, have received notice from me both verbally and in writing that it is an error, and state that they will gladly reverse the overage...they simply don't do anything. It's been weeks and multiple calls and I'm no closer to having the money returned than when I started. It's either extreme incompetence on their part or a del... read more
Business response:
Charles We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Twice they said we had a escrow shortage they raised our monthly ***and then ***!! With no warning!! We are forced to refi with another company or sell the property! These guys are crooks! They have ruined our American dream of homeownership! When I try to call the refinance office the phone just clicks off! Can’t get ahold of anyone! Im sick over this and disgusted!!
Business response:
Christine, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
If I could give them zero stars I would since one of their employees didn't read my paperwork they only paid my flood insurance didn't pay my homeowners insurance then gave me a way more expensive insurance after not paying the insurance I already went with now I have to get quoted elsewhere and they have me fix their mistake that they won't even own up to terrible don't do business with them
Business response:
Thomas , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.