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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
There was an alleged lapse of insurance coverage. It has taken me at least 8 hours of my life to finally get the proof submitted, get the refund to my escrow account, which is now with another servicer - so no refund yet...
Business response:
Rollin, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Do not recommend for your loan. Their processes are not sufficient and cause issues for the borrower. Wait times for representatives are ridiculous and most times they are not equipped to handle your concerns.
Business response:
Kailyn, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
This place is the worst. I was grant a Federal mortgage assistance program called **** *** *****.which is NOT a deference. It’s is straight assistance from the federal government if you were affected by Covid. Long story short, I was granted the money but the program specifically states while you’re in the program your credit will not be affected. The whole time I was in the program unfortunately, loan care reported all the months late even though they were eventually paid through the program. When I call lawn care about thi... read more
Business response:
Melissa, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Absolutely horrible company to deal with. They lose track of my mortgage payments and then tell me it’s my fault. Now they put me on a 6 month probation period and tell me that I can only send certified funds. Lol…. I send them my mortgage payment and spent even more money to send it through ******* *****. A week later I call them. Nope, we didn’t receive it. I sent it to the exact name that I was told to send it to. Now I have to try and get my ******** bucks back and they still haven’t received a payment. It’s so ****up th... read more
Business response:
Dean, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
If I could leave a lesser rating than 1 star, I would. This mortgage company CONSTANTLY creates issues where there shouldn't be. Everything from losing our insurance check which we had sent them for endorsement, to literally losing our mortgage payment... to which they responded that it's not their fault for "reasons". There have been many, many other issues; these are just the two most recent. If you're considering LoanCare [or an affiliate] for your loan, and you happen to come across this review... please DO NOT use them.... read more
Business response:
David, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
My loan got transferred to this company without any choice on my behalf. They didn't pay our home insurance despite it being escrowed and now I have to pay a $*** fee to get it reinstated. Been dealing with this for three hours, whole workday is gone and no one still has any answers at LoanCare. Can't wait to pay off my house and be done with them. Scammy company!
Business response:
Megan, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon, Loancare
Loan Care..incompetent at best LC says I have no insurance. Twice I emailed to their portal and faxed twice also a copy of the insurance Today I received an email about forced insurance.
Business response:
Tim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
This is the worst company I have ever dealt with. They have my account on hold after having an escrow shortage. I have tried to make payments over the phone and the payments have been returned. They raised for my payments from **** to ****because of the shortage. No, they do not want to work with me or extend my escrow shortage payments. They want me to pay now the full amount or I lose the house. None of the customer service reps know any answers. Every single one gives you a different answer and rarely are they helpful. So... read more
Business response:
Sonia, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
They are the worst company I have ever seen. They have tried to ruin my life since Nov of 21 when I got a severe case of Covid & was put on disability and I missed 1 , I repeat 1 pymt due to being deathly sick which mind you at that time I was in the process of doing a refi w them & was down to signing the papers when COVID got me and once I was able to function alittle I tried to call & get the refi finished & they advised me they wouldn't continue w the refi because I missed a pymt. THEY DID NOT CARE THAT I WAS CURRENTLY S... read more
Business response:
April, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,386 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.