LoanCare, LLC

Lori H 

on BBB

2 years ago

Terrible customer service. I have been mislead and provided with inaccurate information. Would be nice if I had a say in who purchases my loans, as I would never have picked this company. Also, feel that if customers had more say in who owned the loan the service team with the company might care a little more about their customer. 

Kellie P 

on BBB

2 years ago

I've become a victim of their recent cyber attack and they can't even answer calls. I received an email from "loancare" stating that I am eligible for a federal mortgage assistance plan and that my payments would be lowered by 30% for 3 months. I spoke with "Jason ***" and he did have a lot of my personal information but not my exact loan information. I hate being scammed and I hate feeling unsafe about my mortgage. I did not sign anything with them but I'm sure I'm not that last person this has happened to. 

Danielle D 

on BBB

2 years ago

This company no longer answers the phone and if you try to email it has to pertain to specific drop down options that all require documentation. They take several days to take payments out. They have zero customer service. Took out a double payment and no one would pick up. 

Dave W 

on BBB

2 years ago

Insurance department totally incompetent. Everyone tells you something different. 4 months to solve a simple problem, spoke to numerous supervisors, each 1 is dumber than the next. Then finally a manger gets on the phone and now I understand how everyone can be so incompetent. They always say this message is recorded, they should be required to give customers a copy of that recording. I am upset that I had to give them 1 star. WARNING TO EVERYONE! Don’t trust them, they are all liars. Make them put everything in an email. Th... read more

Chad m 

on BBB

2 years ago

I would give zero stars if I could .they are destroying American lives .they need to be stopped .if you read a few of there ****complaints you would see what's going on but *** **** **** ** ** **** ***** ** **** 

SEAN K 

on BBB

2 years ago

This company is a joke. Their cybersecurity is nonexistent. Total amateur hour. 

Michael M 

on BBB

2 years ago

this is a mortgage company that has my mortgage. I had emergency surgery back in August. was out of work from August to October 23rd. I've been trying to work with them on mortgage assistance. beware, they will document you to death for 2 months. I sent them at least 20 times. finally in October they said my application was complete. takes 30 to 60 days for a review and decision. they are now telling me my application has expired and I have to start from square 1. horrible company. gives your the run around until your applic... read more

Tracey B 

on BBB

2 years ago

Unfortunately this incompetent company holds the mortgage to our home. They've not given us any communication regarding the recent cyberhack. They shut down all operations but failed to let the folks who make payments know any of this. Fast forward to when their new and improved website is back online. We attempt to make a payment, get ap message saying something went wrong try again later so we did, three times. Two days later three payments are posted to our bank account. I call and 1st person says no problem I'll get the ... read more

Raymond C 

on BBB

2 years ago

I was issued a reimbursement check of $******* on September 14, 2021. I didn’t cash it in time so I requested a new one. After speaking with multiple reps and sending back and forth emails , I was told they would send me a new one. I waited months and when I went to follow up, loancare had no record of me or the check! Oct 12, 2023 I received a letter from loancare, acknowledging the check (and the check number) that has not been cashed. I was instructed to fill out the attached form and they would send me a new check. I wai... read more