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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I would give zero Stars if it was available. My house burned down a year ago and I got the payoff amount from loan care when I got my insurance check I sent the payoff amount and they held the check for over 2 weeks so they could charge me extra saying that my payment was late so they took a full payment out of the payoff toward the monthly payment and added late charges then didn't let me know until it was a couple months later accruing more late charges so now I'm stuck paying monthly until they decide that I've paid enoug... read more
I was a client of theirs. Their system was hacked and I’ve been trying to get them to send me information. They do not respond. I have spoken to many people and they all but one have put me off on someone else. The bankruptcy department supervisor is terrible.
This company has opened an fha loan under my social with some else’s name. I have been calling them since Experian won’t take it off with my police reports and federal commission report!! It’s a 250,000 loan.
Worst customer service. Call the company and the computer tells you that your social security number is wrong. Or your zip code is not correct. Can’t get past that to even begin to speak with anyone on the phone.
I can't pay my mortgage. I don't know what to do. They're website is gone and they won't answer the phone.
I need someone to call me back or let me know how to make my payment it's been 2 weeks now and can't access website and no answer when calling. Is my information compromised due to security breach? Why have I not received any communication from Loancare?
I have been unable to reach the company by website / phone for a week now. I've been using this company since i bought my house 10 years ago and never had this problem. What bothers me is my mortgage is due on the 1st and they have not sent out ANY type of notifications on how to pay while they are having issues with their site and phones.
I need someone to call me back ASAP from this company. I have tried calling them for days and it is saying they have had a security breach. My taxes haven't been paid but they sent me an overage check. I have emailed them and I get an error message. This is insane. I hate that we picked a great mortgage company and then they sold it to LoneCare.
Nonstop runaround trying to get insurance funds released to begin restoration of my property after tornado damage. I have submitted and re-submitted every document they required and each has been approved. Still no check sent. I spend each week for the past 3 months calling and talking with different people that have zero ability to actually help when you call them. This is the most miserable company to deal with. They are somehow able to hold your insurance funds for as long as they want with no recourse. Next step is retai... read more
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.