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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company has to be scammers, thiefs, etc. the things they do have to be illegal,,, I don’t even understand. They post your payment 10 plus days late.. even when you’re calling every single day multiple times a day then charge fees and report your payment late even if they receive it on the 5th of the month… (have till the 15th) lose your payments if you send them in, charge inaccurate late fees. Every time you call.. the people tell you different information regarding the same topics. Each person gives you a different an... read more
Business response:
Hayley, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
LoanCare, LLC is a shady company that should be investigated by the FDIC and/or ******** ******** ********* Office for violating the Homeowners Protection Act (12 USC 4901 et seq.) They have twice denied my request to drop the PMI charges, even though we have paid more than 25% of the mortgage loan, falsely claiming that we were more than 30 days late making a payment in the last 12 months. In fact, the mortage payments were automatically scheduled by our bank, but LoanCare failed to credit one payment, and messed up their a... read more
Business response:
Hi Albert, we regret your most recent encounter with us was not up to the standards we strive for. We would like the opportunity to address your concerns with the PMI on your loan. Please reach out to us at socialsupport@loancare.net at your earliest convenience to discuss how we can turn your experience into a positive one. Loancare
Worst company I ever dealt with in my life- wish someone can take an action against them and sue them. They have been stealing my money while making trail payments for 2 years during the loan modification period. My loan went up from **** ** *** and there is no proof where is the money they have been withdrawing from my account. I already contacted my ***** *******and need assistance how to proceed further with that case against loan care LLC.
Business response:
Salma, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
I just got done talking to a rep on the phone, think they can outsmart you!!! Try making a payment on last Monday on the Aug. 7, 2023 online, I couldn't make the payment online, their website is always down when you trying to make a payment on time, is like it is done intentionally to get more money then what they have too, well sent out a check because it only takes at least 2 days to get there. Its already Tuesday and they still did not get a payment, how is that? Cancel my check through my bank, finally the website I was ... read more
Business response:
James, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
My bank recently transferred my loan to this company. It took them over a month to post my first payment and during that time they sent me letters stating my payment was overdue. The first letter had one address to mail payments, bill stub had a different address, but when I called they gave me a third difference address. Now received a letter stating I don’t have insurance which I do, and they will buy me insurance called phone number on paper but can’t get anyone on the phone.
Business response:
Mike , we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon
We have changed our bank account multiple times both through the portal and through the toll free number . This is month 4 they have billed the incorrect account then stuck us with late fees. They keep saying it is our fault - and refuse to refer to our account notes to see how many times we called to resolve this billing matter . We are having to file an official complaint with ******* ******** They need an ethics investigation.
Business response:
Clinton, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Customer service is awful and nobody seems to be able to provide a clear answer. Somehow after paying on a $65,000 loan for 12 years I owe $90,000 on my house. Help!!
Business response:
David , We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Ever since my refi and got sold I've never had a single good excuse. I HATE this company. They take 2 weeks to post my payment sometimes. I've gotten late fees I shouldn't have. It's been a year and since my credit went bad because of late payments I can't refi. My insurance hits LoanCare up for payment from my escrow and then they don't pay. I have too much in my escrow now. Insurance got dropped, and I get emails from them about buying their insurance! There's got to be someone illegal about that....but, for now I'm buying... read more
Business response:
Mark, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
HORRIBLE!!!!!! Everything is automated. You can’t speak to ANYONE who knows ANYTHING. It’s all call center that transfer you to an automated system. You can’t get anything solved. They deny every request you submit. I can’t wait to get out from LOANCARE
Business response:
Dear Katrina: Thank you for your correspondence, received on 8.1.23. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,386 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.