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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'd like to begin this review with the facts: On October 11th, 2023, had a house fire that my insurance company (******** ****) deemed a complete loss. October 27th, 2023, I called Loan Care - Amanda/Miranda (customer service) to verify they received the overnighted check. This very nice rep, informed me that the check was received but be because I was not rebuilding my home, the claim check would need to be endorsed by me. She overnighted the check to the hotel for next day delivery, which I received and endorsed. Nov 2nd, ... read more
Business response:
Abigail, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, LoanCare
1 star too many. My insurance renewal increased by $***** effective July 2023-July 2024. Such increase created a shortage in current escrow balance, which is absolutely understandable. I called to ask for the date of the escrow analysis, I was informed it’d be in October 2023. Same as it was in 2022. For September 2023, I paid into escrow an extra $***** to help offset the shortage when insurance premium was paid in July 2023. Then for October 2023 and prior to the analysis, I paid another $***** anticipation for analysis re... read more
Business response:
Ed, we are disappointed to see your low star rating. We'd like the opportunity to turn your experience around. If you could provide more information to us about your escrow/impound account, we would be more than happy to try and make this situation better. Please reach out to us at socialsupport@loancare.net to work towards a resolution. LoanCare
This company is awful and their online portal is the worst thing I've ever seen. All NORMAL people want to do is login to their account and see the current status as well as transaction history. You CANNOT do that with their portal. Instead they have implemented a dedicated marketing portal (fastlanefi.com) to your initial login. You can only see your loan payment due on this site, the rest is nothing but marketing. This is, in my opinion, a scam and is not the behavior of an ethical financial institution. In order to see yo... read more
Business response:
Dear Jeff, Thank you for your correspondence, received on November 6, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
LoanCare received my insurance check over 7 months ago with an additional check 3 months ago. Every time I submit documentation they have a reason to not cut me a check the have my house repaired. The only help is the poor call center people that have to make excuses for their company’s inability to send me my money. There is no way to get past the call center people and they refuse to give a phone number to someone that can help.
Business response:
Doug, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Unethical business practice I removed automatic payments and still received auto withdrawal. I set up a payment only only which it wasn't attempted to be withdrawn until 10 days later. And in the process I received more late fees. I called today because when I get out by 12 hour shifts I try to make a payment the website is down. I was informed today that I need to be sending my payments via certified payment method. However in my case I attempted to received methods of sending my payment one representative mentioned I can s... read more
Business response:
Dear Julianna, Thank you for your correspondence, received November 3, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
If I could get them zero stars, I would. This company is the absolute worst servicer I have ever dealt with. I just refinanced my home for a higher interest rate for the sole fact of not ever having to deal with them again. Their practices are outdated. They have terrible customer service. And they have been holding a claims check for my property that they have interest in for over a year. I have been without flooring and a shower in my home for over a year because of their horrible customer service, outdated practices and e... read more
Business response:
Jodi, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
My TIAA HELOC was sold to LoanCare by ********without my knowledge or consent years ago. This line is secured by retirement funds at TIAA. I’ve used about 1/3 of the line and I make regular payments for which I have receipts. Today I received a letter from LoanCare saying they’re calling and closing the line due to nonpayment. I will have to hire an attorney. I complained about this company when TIAA went into business with them but I knew it went no where so I made the mistake of not refinancing. This is a horrible dangerou... read more
Business response:
Johanna, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Total Fraud Company! I Don't Trust them with my money at all! Every payment I have to double check their calculations! They need to ve shutdown.
Business response:
Humberto, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Loancare has been horrid since Covid. Working to sell house as Covid has made me permanently disabled and requested payoff which seems right after having mortgage 6 years. Well realtor checks assessor and finds a hud lien for $****** we know nothing about. Says was from pandemic time and what we were told was after forbearance they would just add on a year and put the balance at the end of the loan. Nothing was ever said that it was a separate thing. On top of that somehow with the $****** lien and our payoff it now $****** ... read more
Business response:
Nikki, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.