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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company is a nightmare to deal with. Had the misfortune of my bank over-paying them by a significant amount (extra zero!) for my mortgage. While they have acknowledged that they have received the money, have received notice from me both verbally and in writing that it is an error, and state that they will gladly reverse the overage...they simply don't do anything. It's been weeks and multiple calls and I'm no closer to having the money returned than when I started. It's either extreme incompetence on their part or a del... read more
Business response:
Charles We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Twice they said we had a escrow shortage they raised our monthly ***and then ***!! With no warning!! We are forced to refi with another company or sell the property! These guys are crooks! They have ruined our American dream of homeownership! When I try to call the refinance office the phone just clicks off! Can’t get ahold of anyone! Im sick over this and disgusted!!
Business response:
Christine, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
If I could give them zero stars I would since one of their employees didn't read my paperwork they only paid my flood insurance didn't pay my homeowners insurance then gave me a way more expensive insurance after not paying the insurance I already went with now I have to get quoted elsewhere and they have me fix their mistake that they won't even own up to terrible don't do business with them
Business response:
Thomas , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
The worst mortgage company ever. They make every simple difficult and lack understanding.
Business response:
Jamie, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
There was an alleged lapse of insurance coverage. It has taken me at least 8 hours of my life to finally get the proof submitted, get the refund to my escrow account, which is now with another servicer - so no refund yet...
Business response:
Rollin, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Do not recommend for your loan. Their processes are not sufficient and cause issues for the borrower. Wait times for representatives are ridiculous and most times they are not equipped to handle your concerns.
Business response:
Kailyn, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
This place is the worst. I was grant a Federal mortgage assistance program called **** *** *****.which is NOT a deference. It’s is straight assistance from the federal government if you were affected by Covid. Long story short, I was granted the money but the program specifically states while you’re in the program your credit will not be affected. The whole time I was in the program unfortunately, loan care reported all the months late even though they were eventually paid through the program. When I call lawn care about thi... read more
Business response:
Melissa, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Absolutely horrible company to deal with. They lose track of my mortgage payments and then tell me it’s my fault. Now they put me on a 6 month probation period and tell me that I can only send certified funds. Lol…. I send them my mortgage payment and spent even more money to send it through ******* *****. A week later I call them. Nope, we didn’t receive it. I sent it to the exact name that I was told to send it to. Now I have to try and get my ******** bucks back and they still haven’t received a payment. It’s so ****up th... read more
Business response:
Dean, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
If I could leave a lesser rating than 1 star, I would. This mortgage company CONSTANTLY creates issues where there shouldn't be. Everything from losing our insurance check which we had sent them for endorsement, to literally losing our mortgage payment... to which they responded that it's not their fault for "reasons". There have been many, many other issues; these are just the two most recent. If you're considering LoanCare [or an affiliate] for your loan, and you happen to come across this review... please DO NOT use them.... read more
Business response:
David, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.