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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Don't trust this corporation to play fair good luck with an attorney, they count on people not being able to afford fighting this monstrosity of a nightmare that will bully their way into your homes without ever being asked, they will lie, they won't even act like they know what socialsupport is, so please, don't be like me and fall for it. Hold them accountable to qualified written requests. These people are literally the lowest scum of human on earth and all should be ashamed of themselves for being involved with this disg... read more
Business response:
Jeffrey , We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Had to do a mortgage assistance application due to loss of income from COVID-19 was out of work for 4 months and I sent proof of that and proof of my job not compensation for COVID-19 anymore. After sending in all paperwork requested, I was given the run around and was told they were waiting for the under writers and their attorney. From July to December, I was being told the same thing. The whole time I asked if I could pay to at least bring balance down and I was told that I didn't have to make a payment during the applica... read more
Business response:
Daravious, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Terrible! Avoid this loan Shark! All they care about is payment on time and if you need assistance after years of on time payments, the response was: “We ate not a charity! Pay your bill on time or we will destroy your credit!” Sick company!
Business response:
Mike, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Every customer service representative I speak to gives me a different answer. This is a very scary situation. I'm in danger of losing my home and they're giving me the run around. I was on the phone for two hours and spoke to three different people each one giving me a different response. All the while each representative being rude and condescending! Every representative I speak to tells me I owe a different amount. This is insane! I need immediate help!
Business response:
Tamara, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
INCOMPETENT COMPANY! They keep charging us for hazard insurance they bought on our behalf even though we are covered though insurance of our choice. The insurance department has documentation of our coverage good through next year, and it is posted on the records and yet, Loan Care won't post our mortgage payment because they say it is short by the amount of the hazard insurance. I called them and it looks like they don't communicate between departments. I was told the mortgage department has not deleted the escrow charge. I... read more
Business response:
Jenny, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
They have been harassing me for 2 years! My credit union sold my mortgage to them and it’s been a nightmare!!! Horrible company.
Terrible to work with. Applied for a loan modification over a year ago and received emails that it was approved. Statements continue to show I am in default and owe over $******. When I call in I'm told to disregard statements and that my account is in final closing status. This has been going on for eleven months. Additionally I received a payoff statement which indicates "fees and charges" but fails to break down what these are. When calling I am "bounced" around to rep after rep and am told these are related to the loan m... read more
Business response:
Craig, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
I cannot believe how poorly Loancare communicates between different departments . They have messed up my escrow for almost a year and cannot make adjustments and correct mortgage payments. The insurance team cannot see payment information and I am yet to have a resolution. When I am told it will be resolved in 5 days, it is not. They do not even have a way to call you back to speak to the same person who takes the initial complaint. I have a policy with both my homeowners and flood under the same policy number. Even though i... read more
Business response:
Steven, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
I had a horrible experience speaking to Peter yesterday. This is my sisters loan- (she passed away in March). I am the personal representative. Peter was extremely rude and condescending. I was told her was the supervisor. I am just trying to get the estate straight and having the hardest time getting answers from this company! I did however speak to Mada today in the collections department and she was friendly and helpful, but yesterday made me so frustrated and hurt!
Business response:
We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,388 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.