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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We have changed our bank account multiple times both through the portal and through the toll free number . This is month 4 they have billed the incorrect account then stuck us with late fees. They keep saying it is our fault - and refuse to refer to our account notes to see how many times we called to resolve this billing matter . We are having to file an official complaint with ******* ******** They need an ethics investigation.
Business response:
Clinton, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Customer service is awful and nobody seems to be able to provide a clear answer. Somehow after paying on a $65,000 loan for 12 years I owe $90,000 on my house. Help!!
Business response:
David , We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Ever since my refi and got sold I've never had a single good excuse. I HATE this company. They take 2 weeks to post my payment sometimes. I've gotten late fees I shouldn't have. It's been a year and since my credit went bad because of late payments I can't refi. My insurance hits LoanCare up for payment from my escrow and then they don't pay. I have too much in my escrow now. Insurance got dropped, and I get emails from them about buying their insurance! There's got to be someone illegal about that....but, for now I'm buying... read more
Business response:
Mark, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
HORRIBLE!!!!!! Everything is automated. You can’t speak to ANYONE who knows ANYTHING. It’s all call center that transfer you to an automated system. You can’t get anything solved. They deny every request you submit. I can’t wait to get out from LOANCARE
Business response:
Dear Katrina: Thank you for your correspondence, received on 8.1.23. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
This company is so hard to deal with all I want to do is apply for a loan modification and I get the run around. I also had to file chapter 13 bankruptcy. I paid my monthly mortgage payments plus my bankruptcy fee and they sent out that I was paying my mortgage which I did and have proof it came out of my checking account and put me in debt for almost ****** dollars. Nobody has any answers and they also took my escrow out without even a written request..
Business response:
Dawn, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
LoanCare increased my mortgage from $*** per month (what it was for 3 years) to $***** per month and claimed my taxes went up. Turns out they are paying taxes on a different property, leaving my taxes unpaid, yet demanding over $***** more in monthly mortgage payments. LoanCare refuses to offer an email address to document correspondence, the only way to contact them is through a phone tree that takes 30 min to get to a live person.
Business response:
Dear Ryan Thank you for your correspondence, received on 7.25.23. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
They are trying to cohorse us into selling our home when we are clearly eligible for forbearance. This company doesn't like to help if needed
Business response:
Tanya, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
This company is the absolute worst. My mother in law passed and after making us send the death certificate and fiduciary form for the estate, still refuses to talk to us, constantly harassed us with automated calls to "call us back to discuss your loan". Now we are trying to sell the house and they refuse to send the payoff statement without the loan holder's signature!!! We were told the payoff statement was sent when we called, then when we called back because it wasn't sent we were told it hadn't even been started yet. Wh... read more
Business response:
Dear Me Fi: Thank you for your correspondence, received on 7/17/2023 We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
Absolutely hands down THE worst loan company to deal with. The first year I had called and asked if they would have an issue with me splitting up my payments to meet the due date of the first. They said there would be no issue. Fast forward 10 months and all of a sudden, I start receiving returned checks. Contacted Customer Service, or what they call customer service, and asked what the issue was. They stated that there was zero notations on my account stating that my payment would be split into two. Although meeting the due... read more
Business response:
Yasmin, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.