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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worthless IT department - phone app login fails, cannot pay anything other than "one click payment" e.g. cannot pay additional principal, takes a long time to get a live rep & then they are always too stupid to understand how to relay any message to their IT department. I can't tell if everyone is inept or if they are purposely poor on service to discourage people from paying additional principal on a mortgage. Either way, it feels like I have no recourse.
Business response:
Thomas, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
If I could give them zero stars for their customer service and support, I would. I was contacted by Loancare and my insurance company that my homeowners insurance was not paid. I do pay escrow for taxes and insurance, but the insurance department at Loancare insists that I only pay escrow for taxes and not insurance. Mindless to say that the people in escrow advise that I do, so I have Been going in circles and can’t seem to get the issue resolved while my insurance is about to expire. Very frustrating and poor service
Business response:
Dear Yasmin, it's upsetting to hear that your experience was anything but stellar, but thanks for taking the time to leave a review. We would like the opportunity to address your concerns. Please reach out to us directly at socialsupport@loancare.net when you have a chance. Thank you, and we look forward to hearing from you.
My mortgage got sold to this company. The online platform will not allow me to access my mortgage online. They have ZERO customer service. I need help sending my payment information. This company is a nightmare and will not contact me back.
Business response:
Joseph, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Setup my autopay and made the first payment in May only to learn that the autopay has NOT been working. It's now July 7th. I called, and they said it must be a glitch on their end. I made one-time payments for June and July. I haven't been docked a late fee yet but this is annoying. I tried to fix it online but there are issues with their website. I am paranoid now that I'm going to have payment issues and the last call I had with customer service will just fall into "the void". Guarantee Rate was the last servicer of this l... read more
Business response:
Dear Matthew Thank you for your correspondence, received on July 10, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
I called LoanCare to ask how I could pay down my loan quicker by paying bi-weekly. They told me that they don’t offer anyway to do that and that they would hold my payment until the end of the month before processing it (effectively making my payment a waste of time). I asked if there was anyway to make a bi-weekly payment work or how I could pay down the principal faster. They got frustrated and locked me out of my account. After I got off the phone with them I was locked out and haven’t been able to get in since. It’s been... read more
Business response:
Evan, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Dear Esteemed Representatives of ******** *** ********, I, Joseph Barton, the rightful heir to the property in question, hereby write to address the ongoing foreclosure proceedings and to bring forth additional compelling concerns regarding the practices of ******** *** ********. As the affected party, I feel compelled to express my deep commitment to justice, equity, and the upholding of established legal principles. In this letter, I present undeniable evidence supporting our previous assertions, while also shedding light ... read more
Business response:
Dear ******, Thank you for your correspondence, received on June 30, 2023. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
I have tried to make a payment today. Unfortunately due to legal reason I’m out of work and could only afford 1 month payment even though I’m two months behind. In a matter of an hour I was told that I need to make the two months payment at once to get a “repayment plan” and after 1 hour, 1 HOUR, my wife calls and the next person tells her that I’m not allowed to make a payment and that she can make a single month payment and do the loan modification. We have worked with these people for going on four years and have had noth... read more
Business response:
William, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Horrible experience. Every time i get on track BOOM!! Oh theres an escrow shortage in your account, your payments gonna go up. Went from 871 in 2014 to 1436 in 2022. Was paying 1314 in march so i decided to make an extra 80 dollars per month to the principal now that im getting my VA benefits and 2 months later the payment goes up to 1436 due to another escrow shortage. Seems like they move numbers to benefit them. Dont believe the "great company" robo reviews. Working on credit score to get the heck away from loancare.
Business response:
Rey, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
If I could give them negative amount of starts. I would. Stay away from this company. We got sold to them by someone else. BEWARE!
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.