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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I notified them of the split of tax invoices Oct2022, called every month after and uploaded my documents. They failed to pay im time and even though I showed proof they still hold me responsible for late fees of $500 plus dollars. They do not reviews and accept fault. I escalated the problem. But still no resolve. If you have them make sure you document each call to every detail possible! Do not be fooled they will not accept liability
Business response:
Olivia, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Horrible horrible horrible. Run if you can. Utterly Incompetent. I wish zero stars was an option
LoanCare is the worst. We had a barn fire 2 months ago and the insurance company had to put them as a third party on the check. Well due to all their requirements we can't find a contractor to do any of our work. We have 3 checks for 2 separate structures. They are using the combined checks for both structures, due the combined amount they are withholding the funds. Because of the amounts per structure to rebuild and the required paperwork and turn around time for payment no one wants to take the projects on. Meanwhile I hav... read more
Business response:
Angie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
My name is ****T this company clearly discriminates against African American homeowners. I have been trying to get mortgage assistance for 5 months they repeatedly find something wrong with my documents that I have submitted. I been sending in every month for 5 months 50 pages of information to get assistance only for them to deny me every single time. They continuously have me resending documents for petty tedious reasons and once I send those documents in they deny me again. Their loss mitigation and underwriting team are ... read more
Business response:
Toya, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frustrated - 30 days of back and forth with email. Cannot talk to the same rep twice. Different people keep assessing my file and making repeat or completely different requests. There is no direct email for a mitigation processor and there are no direct phone numbers. I just had a cell call fail in the midst of a deep dive, and the rep could not call me back - lost forever. My next step is to ask for a supervisor. Super frustrated. Ready to respond to anything - but cannot get clear communication and/or live problem-solving.
Business response:
David, We’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Worst loan company in the world. If I could give 0 stars to start this process I would. I am a 100% disabled veteran and have submitted all necessary documentation for my real estate exemption. I have been considered tax exempt since October 1 2022 (it is now April 25 2023) and have made countless phone calls to the customer service department at this sorry excuse for a loan company and have gotten nowhere really. On March 9 2023 I received a letter finally stating that they would be doing an escrow analysis and would have a... read more
Business response:
Brian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at socialsupport@loancare.net at your earliest convenience, so we can better understand your tax situation and we will do our best to resolve this with you
The worst. They should be shut down. They buy out your loan and will continue to make money off of you in any way they can with late fees and usability issues.
Business response:
William, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I write this to warn others to not get a loan through this company or TIAA. Especially a loan with a variable side. An elderly person will NEVER be able to pay it off as their system is designed to make it as complicated as possible. You cannot make payments for variable loans online, you have to call. They will NEVER apply it correctly. You will have to call minimum 3 times to get it corrected. I had to keep an excel sheet to follow the process of every payment I have made. The last one has been 6 months and still NOT corre... read more
Business response:
Gonzalo, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Wish I could give this place a NEGATIVE 5 stars. I have been dealing with issues with them since November of 2022. I've called weeks on in & every time I'm told it will be 3-5 business days before you hear something. Well here it is April of 2023 & I have yet to hear anything!! This company is the worst mortgage company ever. They have said I owe $2500 dollars to escrow which I in fact i do not. It was something they screwed up on their end, & lost paperwork that they had. The insurance people (which was 2 of them) I spoke w... read more
Business response:
Ariel, We deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,386 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open tomorrow at 8:00 a.m.