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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
this company is BS was always paying biweekly for 5 years then they changed my biweekly to monthly for no reason called and got run around. they tried to charge me late fees but i was on it and got them dismissed. now they say i have to pay 1 month in advance to set up biweekly which i did today 7/24/26 leaving very little money in my account. Now i have supposedly 3 business days to set up biweekly & they might do biweekly. unfortunately i don't believe them after all the run around. well wish me luck F loancare
Loancare purchased our mortgage a few years ago. Our homeowners insurance and taxes were in escrow at that time. 2 consecutive years (2025 & 2026), our insurance coverage was canceled due to non-payment. The payment did not arrive before the payment date. I contacted and complained in 2025 and they assured me that they would make arrangements to mail the payment check (yes...and paper check) earlier to make sure it was received by the payment deadline. Their dereliction hit again in 2026. The check once again did not arrive ... read more
I have been extremely dissatisfied with this companys complete disregard for its customers. My personal data was compromised in one of their data breaches, yet they have shown zero accountability.Despite sending multiple letters via U.S. Mail formally opting out of electronic statements and requesting written confirmation, I have received no response whatsoever. Even more concerning, they failed to send my year-end tax documents. After another certified letter requesting this critical information, they still did nothing. I w... read more
Theres no way this business should have an A+ rating. If I could give 0 stars I would! The only upside to this company is the few helpful employees that they have, the rest leaves MUCH to be desired. I have been displaced from my home for over 6 months due to a fire and everytime I call to get funds released to contractors, theres another issue with a document or a document missing. They couldn't care less about the trauma my family is going through already and making me jump through hoop after hoop to get money that belongs... read more
I am an ******************** member placed on federal Title 10 active duty orders effective March 1, 2026, for Annual Training. I requested Servicemembers Civil Relief Act (SCRA) protections on my mortgage at the end of March 2026 from loancare. Loancare has repeatedly denied this valid request. This letter serves as formal notice of the error and demands immediate correction.Timeline of Events: April 2, 2026: First denial of SCRA benefits. Following the denial, I sent copies of my military orders multiple times via email an... read more
I would give them a 0 if possible. ****************!!!! For some unknown reason, this company did not get a copy of my insurance on a rental. They said that I had not had insurance on it since 2024 - which was not true. Instead of asking me for the insurance info, they set up an Escrow account telling me to pay ****** more on my mortgage payment. It took me months to straighten the mess out. I had to have my insurance agent email. Then they said that I will have to only pay something like 1400. I said I will not. I dealt wit... read more
This company became my loan company when my first loan sold my mortgage to them. I swapped over to Loancare's app and had been paying just fine for months. Then suddenly they had issues on THEIR end accepting my bank payment.After trying multiple times I was charged with late fees, return fees, and more. Then finally they wouldn't even let me pay through the app.When I called to get this resolved they told me I needed to use certified funds for the next 6 months because my payments bounced (again, not because of me or my ban... read more
To Whom It May Concern,I am writing to formally complain about the handling of my escrow account and the unacceptable customer service I recently received from your ****************** escrow account currently reflects an overage of approximately $3,000 due to an overpayment of taxes. Despite this significant overage, no adjustment has been made to my escrow payment, and I was informed by a representative named ****, who identified herself as a manager, that LoanCare could not run an out-of-cycle escrow analysis. She acknowle... read more
The absolute worst experience. Terrible service. Mismanagement of funds. Insurance checks held hostage. Do not do business with this company.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open at 8:00 a.m.