LoanCare, LLC

Nicholas O 

on BBB

4 days ago

I have a large insurance claim. With no communication except my constant calling of them, they have found every excuse in the book to not release the funds (which are actually mine). I've already paid for 1/3 of the repairs and still nothing. They have come up with new and inventive documentation excuses to delay things. I've had to file with multiple federal and state agencies. This group is so unethical, and in the end it's all a scam to collect interest on someone else's money under the ruse of protecting the mortgage. If... read more

Reimon C 

on BBB

5 days ago

Ive been a loyal customer of ********************** for ** years, my mortgage always gets paid every month, they wrote down my Albany account number wrong, so my payment was rejected 2 times in one month due to their user error, but now theyre making me send in payment via money gram for the next 6 months before I can pay digitally again, instead of helping me figure out what went wrong so we can correct it, huge inconvenience for someone like me that works 2 jobs and do t have time to go and get a money order to mail it in,... read more

Leticia W 

on BBB

a week ago

They are not interested in their clients only money. I was with Rocket Mortgage who were awesome but loan sold. Lost job and tried to see if I had any options to maybe skip a payment but nothing other than to offer that I could pay off the loan...really. so disappointed in the no help I received. 

Maria C 

on BBB

a month ago

I am filing this formal complaint regarding the mishandling of my mortgage account by LoanCare, LLC. The companys repeated miscommunication, contradictory information, and lack of clear guidance caused my family and me significant emotional and financial stress.We were approved for a hardship program covering November 1 through the end of January. At no point did LoanCare inform us that we were required to continue making payments during this period. Not a single representative told us that payments were still expected. Inst... read more

Brooke D 

on BBB

a month ago

We should all file a CLASS ACTION LAWSUIT for all the accounts neglected by LOANCARE.SIX MONTHS I have been submitting paperwork for a deed in lieu. I gave all the requirements *** required for deed in lieu (since the mitigation options Loancare offered were so horrible ) and there was no way to save my house anymore. Didnt even give me a way to reduce my mortgage in a restructure so I could afford it after my husband had been laid off for a year. So I submitted everything they needed and for six months Ive gotten the run-ar... read more

Lilliah M 

on BBB

a month ago

Beyond disgusted with this company, awful is an understatement! We've unfortunately not been able to keep the home and have applied for a short sale, both us and our realtor have repeatedly sent them every document requested and every time we call they claim they didn't get it or come up with some excuse to keep us running in circles, we've done everything requested and are trying to do the right thing. ****** company, our realtor cannot believe what they are doing or how they run business. I'm my opinion, RUN! DO NOT DO BUS... read more

Cm C 

on BBB

a month ago

LoanCare does not care and different people give different advice. They don't explain the whole process, it seems like they want to get people in financial trouble to take their home and resell it. 

Vincent C 

on BBB

2 months ago

If you have ANY option with ANY other financing firmCHOOSE them! Loancare is the absolute worst mortgage company ***********************. They double debited our mortgage and then told us we had to wait until next month when the statement comes outto be reimbursed. This was after having a signed printout on letterhead from my ************, showing the double payment. Every public forum we have to communicate their pathetic and unacceptable practiceswe will do just that. Steer clear of Loancare. They dont "care" about s**%! 

Mercy R 

on BBB

2 months ago

I am filing a complaint regarding LoanCares repeated practice of withdrawing my monthly mortgage payment before the scheduled due date, despite having autopay set up specifically for the first of every month. LoanCare has debited my account before the 1st, causing my bank account to be overdrawn.This practice is unacceptable and has created financial hardship. I set up autopay to ensure timely payments not early withdrawals that interfere with my budgeting and banking schedules.I contacted LoanCare to address this issue, and... read more